About CDJapan Proxy Shopping Services

We are now offering services to "shop on your behalf" for products that are not available on our site, but are available at other online shops in Japan.

You can also order multiple items from different shops (including CDJapan) and have them shipped out together* without further charges.

Moreover, we will no longer charge you for additional proxy fees afterwards. By redesigning to a clear and simple pricing structure, we hope for customers to feel more safe using our proxy service by showing all required proxy fees beforehand.

[Notes]

1. You will be charged with international shipping fees or volume weight fees(*) afterwards if your order is applicable due to size/weight.

(*)Volume Weight Fee: DHL & FedEx charges a volume weight fee affected by the amount of space that it occupies, rather than the actual weight.

2. The new structure will take effect from orders placed hereafter. For orders placed before June 10, 2021 will be additionally charged with proxy procurement fees in the shipping process.

At CDJapan we take pride in the quality of our services, the renewed Proxy Shopping service will be no different:

- We will take exceptional care in handling and packaging of your prized products, like always

- Our friendly customer support staff will be on standby in times of need, like always

* Proxy Shopping item(s) cannot be added to existing orders, but they can be purchased together with others items (including CDJapan local listings) to form a new order. Please note confirmed orders containing Proxy Shopping item(s) cannot be modified or canceled.

*Please be advised that items may be sold out or fluctuate in price from the time we receive your order, to the time we actually place the order to other websites. If the price offered at other websites turn out to be more than 1,000yen than the price originally offered at our website, we will cancel your proxy shopping item. If the price differential is below 1,000yen, we will go ahead and purchase the product; this will not be charged to you later on.

Service Features

  • Get'em All!

    Get your exclusive, limited, rare items even after they are out of stock at CDJapan.

  • Order Items from Different Shops

    You can order multiple items from different shops together in one order at CDJapan.

  • CDJ branded quality

    Requested items upon arrival will undergo thorough inspection and then carefully packaged into durable boxes specifically made for shipping.

Service Flow

1.1 Intergrated search for products not listed on CDJapan

Select "Yahoo Shopping" or from the top of the page, and you will be able taken to the respective search engine. Search for the product in mind using the search bar from the CDJapan Proxy Shopping portal, you can also filter your search results using the category bar on the top.

Click on the “Get A Quote” button in the product page.

Complete the request by filling in necessary info on the request form.

Or complete the request form directly if you are not able to find a specific product through CDJapan.

1.2 Make a request without searching

If you've done your own research and have already acquired the purchase link, you can make the request without going through the search process.

Directly access the "Request Form" from the Proxy Shopping top page or from the 'Proxy Shopping' tab in your Account.

Here's an example on how to fill out a Request Form:

*You can request for a maximum of 10 different items simultaneously, the quantity of each requested item is not limited unless specified.

1.3 Request an Sold Out item on CDJapan

Usually when an item is 'Out of Stock' or 'Sold Out' a green "Proxy Shopping Search" button will be apparent on the product page:

You will also see "Try Proxy Shopping" button in the search results:

Clicking on these will take you to the intergrated search results page, from there follow the instruction in 1.1 to proceed to your request.

2. Making a purchase

You will be contacted by email within 3 working days to confirm your request, an approval would mean a unique CDJapan URL is attached, it will direct you to the product page for you to make your purchase. Please make your purchase within 3 days of the approval.

The payment occurs after this step.
*Note that you may be charged with additional international shipping fees or volume weight fees(*1) afterwards if size/weight exceeds estimation.

(*1)DHL & FedEx charges a volume weight fee affected by the amount of space that it occupies, rather than the actual weight.

PayPal

For PayPal users, we will send a final payment request to your PayPal account when the amount is decided, please make the payment within 3 days of receiving the request.

Credit card

For credit card users, you will receive an email requesting the final payment when the total amount is confirmed, this amount will be deducted from your account upon shipping.

4.Shipping

Your order will be sent once payments are confirmed.

How to request a Sold Out item

When the “Proxy Shopping Search” button appears on the product page for an item that's no longer available, it means you are able to purchase the item utilizing the Proxy Shopping service.

How to Order Items from Different Shops Together

1. All you need to do is to add to your shopping cart all items you'd like to purchase together.

2. Then place your order once all of them are in your shopping cart.

3. All items will be shipped together in one package when all of them become available for shipment, regardless of whether they are sold at different shops.

Please note that it is not impossible to add Proxy Items to any existing order or to move them from one order to another because you will be making your Initial Payment right when you place your order.

・Maximum box size: W: 78cm x D:47cm x H:33cm

・Please place orders you wish to combine in one instance.

・Service not applicable for orders containing items with release dates 2 months apart, or if the combined size does not fit the largest box available.

Payment

1. Payment

Payment includes: Item Price (incl. tax) + Standard Fee (1,200yen per order) + Service Fee (300yen per proxy item) + International Shipping (an estimated amount) + Optional Service Fee (if applicable)

Service contents and fees included in this payment are as follows:

Content Price
Item Price as disclosed
Standard Fee* 1,200yen per order
Service Fee** 300yen per proxy item
Optional Services Fee*** Optional
International Shipping **** Estimated

* A 1,200yen Standard Fee will apply which covers handling fees for online purchasing, unpackaging/re-packaging, and other related fees.

**A 300yen Service Fee will apply per proxy item which covers fees for warehouse control and management.

***Whereas usually one parcel is sufficient for one order, in case the volume of your Requested Order exceeds the capacity of the largest box we have available, the order will be split accordingly. Handling Fee, optional services fee (if applicable) and international shipping charge will apply depending on the number of packages your Requested Order entails.

****International Shipping Charge only occurs as an estimate, the difference between the actual price will be either charged or refunded in the next transaction.

Optional Services

Optional Services are not compulsory, but in choosing these additional services will provide extra assurance and/or protection for the contents of your shipment, therefore they are highly recommended for high-value purchases.

Content Price
Insurance Plan 500yen 0yen with DHL, FedEx, EMS, or Register Airmail
Package Consolidation 300yen

Insurance Plan

For 500yen extra FREE

By choosing DHL, FedEx, EMS, or Registered Airmail, you ordered will be insured for any damage and or loss occurred during transit. In which case, CDJapan will refund in full (item price + shipping + other service fees occurred) or replace damaged/missing item(s) accordingly. For more details please refer to Proxy Shopping insurance terms and conditions.

Package Consolidation

Better packaging and cushioning means better protection for your prized items. We highly recommend this service for valuable items.

Double Packaging

Air cushions to better protect the contents from impact.

More protective layers to eliminate gaps inside the box.

>>>Go to Proxy Shopping Service Top Page