CDJapan Customer Feedback

I've bought a handful of items from CDJapan over the past few years, and the products, the service and the shipping have all been top notch!

I've never had experience of your customer support because there's never been any problems with my orders. For me, CD Japan is the best place for me to buy exclusive Japanese jazz releases at a reasonable price. Keep up the great work!

Once I had the option to use airmail with tracking for my orders, I was completely satisfied with the choice of delivery options.

The best online music store. Keep up the good work.

Parfait sur toute la ligne. Je recommande chaudement ce site

Customs are very exxcesive . And sime catalog items not available for example madonna releases

The packaging is very careful. Direct mail is very convenient. Please do more preferential activities for my favorite artists. Thank you.

Thank you very much for the best service, I appreciate it

Excellent Customer Service ++++ Great Information on future releases !!!

I am always happy to receive my orders from CDJapan as I am in the US. They always arrive expertly packaged. My recent order was delivered within the expected time and arrived with no issues. CDJapan is always my number 1 choice for all of my CD and vinyl purchases because of the overall quality and the ease of ordering. CDJapan is the Best!!!

A comparison of total shipping+tax+duties+handling cost will be more helpful. Not only shipping cost.

Very well packed as usual. Fast shipping. A+ experience.

Due to new UE regulations it will be more difficult and expensive to buy items from your fantastic site. I am sorry but I will have to reduce my purchases. It's not your fault. Sorry about our stupid regulations. Thank you Von der Leyen!

shipping cost is too high and extra taxes imposed makes purchases from Europe way too expensive..

Unfortunately, my shipment was sent back to Japan because a new EU rule came into effect on July 1, 2026. However, CDJapan support helped me out, even though the shipping costs increased significantly as a result!

I have commented on this multiple times before, abd I don't enjoybrepeating myself. Please takes these down, and be pro-active about it. 1. More title details — detailed track list (preferably with track times when available). 2. Specify the all-important presence of an obi strip, particularly for CDs manufactured outside Japan. Stop wasting our time having to write to the most clueless customer support ever encountered. 3. Basically, just more detailed product details.

Many thanks. I am happy to have CDJapan service. You are the only one where we can buy Japanese books in an easy way.

Thx for another fast and perfect delivery to the Netherlands. Recommended salesman. A+++

Love your service and your products. Your site is awesome. Thank you.

I have yet to report the issue because life is busy and this is yet another thing I need to manage, but my most recent package arrived and both of the deluxe games inside had micro tears all on the corner seals and box compression on one of two boxes. Just disappointing for how much I paid in shipping.