CDJapan Customer Feedback

CD Japan is my go to shop for CDs. Fantastic service. Everytime.

Regarding my Order Number:10115228035, Tracking Number:EM565860648JP due to EMS delivery delays and internal package damage, compensation for my shipment must be applied for by the overseas mailing outlet in accordance with EMS official regulations

I would like to express my sincere appreciation for the outstanding service provided by CDJapan. My order arrived safely and on time. Communication was clear throughout the process, and I will definitely continue to shop with you in the future. Thank you for your commitment to quality and customer satisfaction!

MORE INFORMATION ABOUT THE CD - OBI STRIP OR NOT, DIGI PACK OR NOT, JEWEL CASE OR NOT. ALSO CLEAR INFORMATION IF CD IN STOCK OR NOT. But you are still the BEST Japan CD shop around. :-)

I didn't receive my order, so I can't rate Q5. It's taking too long to reach my country.

包装 1. 黑胶唱片：标配硬纸板唱片快递盒，内部用纸板护角固定碟片，防止弯折；碟套外层套保护膜。部分订单会垫气泡膜。但不要指望防摔无敌，暴力转运仍会压坏封套。 2. CD专辑：硬纸盒+气泡袋，普通CD一般不容易碎，但侧压容易压盒。 印象点：日版原厂包装做工工整，印刷干净；二手商品会标注外壳磨损情况。 运输 1. 可选运输渠道：EMS、空运SAL、海运。 • EMS：速度快，清关快，税费概率偏高； • SAL性价比中间；海运最慢，1‑2个月，磕碰风险更大。 2. 海关：商品总价值达到征税标准会被税，订单会暂停处理（就是你见过的命令暂停状态），需要完成缴税才继续发货。 3. 物流轨迹：日本出库后才有单号，国内段看中国邮政。 客户支持 1. 官方客服主要是日语，也支持英文邮件回复，没有中文客服。 2. 咨询渠道：网站帮助中心表单、邮件；没有在线即时聊天，回复通常1‑3个工作日。 3. 可处理：订单暂停、取消、商品破损索赔、预售改地址；已经发货的订单很难修改。 4. 局限：海关缴税、国内快递损坏，平台不负责，需要自己和国内物流沟通。 ✨其他印象深刻点 1. 预售商品：没到发售日期不会发货，状态显示「等待发布日期」，不能立刻出库。 2. 订单状态：命令暂停大多是海关拦截，也有支付校验、库存异常两种情况。 3. 二手碟：会详细描述品相（封套磨损、碟面划痕），照片参考比较真实，但依然存在运输途中新损伤。 4. 退货：日本平台退货门槛高，国际订单大部分情况不支持无理由退货，只有商品本身出厂破损才可以申请补偿。

I think should implement a tiered purchasing system that gives frequent buyers early access to special items.

Everything in very good order. No need to improve!

The packaging is superb. Received the items in perfect condition. Will buy again later

i love your services. its easy to order jpop stuff from overseas without proxy. i hope you can update the freebis from buying stuff especially project sekai album

The increase in price from DHL together with the new EU Duty rates will make it difficult to purchase CDs / LPs at the same level as at present.

dhl should have the no signature option broughten back

High quality products, fast delivery and packaging that protects the product. Very high quality

I am always happy when I see a parcel from CDJapan. Your service is great ! Thank you !

Very happy with the packaging used in standard cardboard box.CDs arrived in perfect condition.Shipping was very quick and order arrived in U.K. within a week.

I,m always satisfied with CD Japan for excellent service with all my orders for the last 30 years and very happy to be as your client since before 2010.

I have no criticisms, everything is well organized and DHL is great delivery. Very good.

I really enjoy the whole process shopping with CDJapan. It’s easy to navigate, purchasing is simple and I appreciate the newer shipping options appear over time.

Very good! Everything is wonderful! Well-packaged and quickly delivered.

You need to make a better section for metal music...