CDJapan Customer Feedback
The results shown on this page are based on feedback from customers who have actually shopped at CDJapan in the past two years.
Feedbacks below include anonymized responses from past surveys. We now publish all feedback only with customers' consent.
Feedbacks below include anonymized responses from past surveys. We now publish all feedback only with customers' consent.
(254814)
| Quality of information | 4.6 | Ease of Purchase & Payment | 4.8 | Freshness of information | 4.6 |
| Customer Support | 4.5 | Packaging of order | 4.8 | Delivery of your order | 4.8 |
Everything about your website, communication and shipping has been perfect. I can fault nothing, and I am a very happy customer. I can think of nothing to improve.
Shipping is great as ususal Did not need to get to customer support.
There should be more shm sacd editions this year.Their quality of sound is great.
More shipping options like Air registered. Sometimes it is too restrictive.
More shipping option to Canada like Air Registered
Package arrived in perfect condition as expected. Thank you so much
High shipping costs to Europe. Unfortunately. I hope for a better solution.
Hello, I am very satisfied with your service. The CDs are carefully packaged, so far everything is great. Best regards, Rudolf Lego.
Fast shipping, great packaging and fast response from costumer support if needed!
From the cds I ordered two were unavailable. I have written several emails when no refund came- none were even answered. Major letdown. Will possibly avoid seller in the future...
The experience I've had shopping with CD Japan has been 100% enjoyable. Everything is done for you simply and easily which is not always the case when you're an international customer shopping in Japan. The shipping is quick the communication is spot on and the packaging is wonderful I have yet to have a CD at the smallest little scuff let alone anything broken keep up the good works you CD Japan
Very Satisfied - fast shipping, very good packaging, fast response, very good choise, so much good music)
Love the way you package the items, it's never damaged, ganbare
If the shipping cost could be lower, it would be great since it will sum up to be the import tax.
Sometimes we get notifications of pre-orders very early in the morning and by the time we read the E-mail the time is already sold out. It might be an idea to have a staggered pre-orders for different time zones, adding more to the available total at different times.
Shipping was excellent as always. Thank you for the wonderful service.
Please fill up the box with a lot of cushions to protect the items inside from rattling around and getting damaged. Thank you.
My last two packages were both taxed by customs, not a great experience.
Please consider removing the expiration date for the reward points gained, or extending their expiation dates. Thank you.
You need to make a better section for metal music......
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