CDJapan Customer Feedback

CDJapan is great. Pricing on items is slightly better now to being competitive with Amazon Japan.

CDJapan is one of the best online retailers for Japanese items. Huge selection of items, great support and response from staff, excellent packaging for items shipped out.

Hi CD Japan Team, thank you for your hard work and keep up the great quality.

De belles d�corations pour mon prochain logement. Livraison rapide. Merci beaucoup.

Very happy with my orders, as always. Delivery times and packaging continue to be excellent. However, I've been very disappointed this year on a few occasions where I've been told CDJapan aren't stocking an album because they claim they're not allowed to! - even though I've then subsequently bought from a different seller in Japan! This continues to be really disappointing and I'm never getting an type of explanation that makes sense.

I'd like to start off with my answer for customer service qas "don't know/unsure" and not average as I have never had any issues with an order, and so have not needed to contact customer service. I have made a handful of orders, and they have all been exceptional. I live stateside, so we dont always get items first, but ordering from CDJapan I can receive my items shortly after release. They are always packaged very well, and thus far I have never had any issues or problems. I will definitely order from CDJapan in the future. Thank you!

Everything goes off without a hitch, with the main pain points being some holes in the proxy shipping search on Mericari and the like, that require the filling out of a separate order.

The ability to modify orders with Australian GST would be appreciated. I understand the complications it causes invoicing customers, however it is frustrating not being able to edit orders if new releases are announced.

Surprise dramatic shipping price increases for proxy items really sour the experience.

I've bought a handful of items from CDJapan over the past few years, and the products, the service and the shipping have all been top notch!

I've never had experience of your customer support because there's never been any problems with my orders. For me, CD Japan is the best place for me to buy exclusive Japanese jazz releases at a reasonable price. Keep up the great work!

Once I had the option to use airmail with tracking for my orders, I was completely satisfied with the choice of delivery options.

The best online music store. Keep up the good work.

Parfait sur toute la ligne. Je recommande chaudement ce site

Customs are very exxcesive . And sime catalog items not available for example madonna releases

The packaging is very careful. Direct mail is very convenient. Please do more preferential activities for my favorite artists. Thank you.

Thank you very much for the best service, I appreciate it

Excellent Customer Service ++++ Great Information on future releases !!!

I am always happy to receive my orders from CDJapan as I am in the US. They always arrive expertly packaged. My recent order was delivered within the expected time and arrived with no issues. CDJapan is always my number 1 choice for all of my CD and vinyl purchases because of the overall quality and the ease of ordering. CDJapan is the Best!!!

A comparison of total shipping+tax+duties+handling cost will be more helpful. Not only shipping cost.