CDJapan Customer Feedback

I love being able to choose the packaging and shipper. Although I love being able to pay eu taxes during checkout as of July 1 there's an additional charge of €3 per line item plus an administrative fee. I still had to pay €13 to get the package, it would be awesome if you could add that additional tax to the tax you're already collecting on behalf of the eu. Then I could pay that during checkout too, that's way easier.

Excellent service as usual, clear communication I have nothing to add

Livraison en mains propres, dans un emballage prot�geant tr�s bien les articles. Service de qualit�. Service proxy appr�ciable.

Delivery is faster. I hope you have a lot of goods and don't keep me waiting for a long time. I hope the network can be designed better and better, and it can be more convenient for you to use coupons. You can use them at the same time and have points. I hope you can give more and more goods. I hope it will be cheaper.

Very goos you can from now on do tracked shipping with Japan post

I live in U.K. been a customer for over 20 years..customer service is perfect

quick delivery, perfect packaging, great items, awesome service

I can't give proper answer to QQ5-6 as I didn't receive my order yet.

Keep up the good work!!! The best place to buy Japanese media !!!

the customer support in making a shipping was prompty carried out with ease. The packaging is always great. I really appriciate how the items are protected.

包装 1. 黑胶唱片：标配硬纸板唱片快递盒，内部用纸板护角固定碟片，防止弯折；碟套外层套保护膜。部分订单会垫气泡膜。但不要指望防摔无敌，暴力转运仍会压坏封套。 2. CD专辑：硬纸盒+气泡袋，普通CD一般不容易碎，但侧压容易压盒。 印象点：日版原厂包装做工工整，印刷干净；二手商品会标注外壳磨损情况。 运输 1. 可选运输渠道：EMS、空运SAL、海运。 • EMS：速度快，清关快，税费概率偏高； • SAL性价比中间；海运最慢，1‑2个月，磕碰风险更大。 2. 海关：商品总价值达到征税标准会被税，订单会暂停处理（就是你见过的命令暂停状态），需要完成缴税才继续发货。 3. 物流轨迹：日本出库后才有单号，国内段看中国邮政。 客户支持 1. 官方客服主要是日语，也支持英文邮件回复，没有中文客服。 2. 咨询渠道：网站帮助中心表单、邮件；没有在线即时聊天，回复通常1‑3个工作日。 3. 可处理：订单暂停、取消、商品破损索赔、预售改地址；已经发货的订单很难修改。 4. 局限：海关缴税、国内快递损坏，平台不负责，需要自己和国内物流沟通。 ✨其他印象深刻点 1. 预售商品：没到发售日期不会发货，状态显示「等待发布日期」，不能立刻出库。 2. 订单状态：命令暂停大多是海关拦截，也有支付校验、库存异常两种情况。 3. 二手碟：会详细描述品相（封套磨损、碟面划痕），照片参考比较真实，但依然存在运输途中新损伤。 4. 退货：日本平台退货门槛高，国际订单大部分情况不支持无理由退货，只有商品本身出厂破损才可以申请补偿。

Always a pleasure to buy from CDJapan. The packaging is way above excellent and the service is always top quality. I'll be back.

It would be great if you got sample music files for more of your CD selections.

That's my first time to have my order delivered this time, to my office address. Good job to the CD Japan packaging team and DHL for their consistency.

Thanks for always making my shopping experience a good one.

Maybe you could come up with a way to combined shipping multiple orders into one.

Speedy and fast delivery, however if multiple quantities of the same item were purchased through proxy shopping, it would be better to charge a fix service fee (5% of total) instead of 300yen per item if the items are priced at small value

I love CDJapan. I have been able to grow my collection of Japanese music with no hassle and at a great savings!

Outstanding service as always. Hope to buy again soon.

CDJapan was again perfect! This time I've had only problems with DHL Express. The shipping needs 7 days. 5 days the package was laying in Bahrain.