Order(s)

1. Once finalized (paid), order containing Proxy Shopping (requested) item(s) CANNOT be modified, added to, canceled or refunded.
*Finalized order contain Proxy Shopping (requested) item(s) cannot be combined with other orders, including order contains items from CDJapan site, and/or order contains Proxy Shopping (requested) item(s) .

2. Proxy Shopping (requested) item(s) that are marked as "Limited edition" "Limited release" and/or come with bonus(es) can be sold out without notice.
We will inform you regarding the availability of limited item and bonus as soon as possible.

Fee(s)

3. "Handling Fees" will be added to the disclosed "Item Price" at the checkout process, they are separately displayed as "Standard Fee" and "Service Fee" in Order Summary.

4. Once we acquire accurate weight/size of product, additional international shipping fees or a volume weight charge(1) may be charged, if applicable.You will receive an email informing the details.
(1)DHL & FedEx charges a volume weight fee affected by the amount of space that it occupies, rather than the actual weight.
* A refund for over-charged amount may also occur in some cases.
* For more information on Fees.

5. Proxy Shopping (requested) item(s) are provided by a third party online retailer/seller. Therefore, the price and availability are not guaranteed (even after placing an order). In cases your requests is not fulfilled due to a price increase or unavailability, the item(s) in question will be automatically canceled and refunded.
* CDJapan will not accept any responsibility for the cancellation.

6. By ordering Proxy Shopping (requested) item(s), you are agreeing to "Handling Fees", stated in term and condition (3), and potential adjustment in final price, stated in term and condition (4).

Payment method(s)

7. Payment method(s) are limited to credit card, PayPal, Alipay or WeChat.
* Orders using other payment methods will be canceled.


Cancellation(s)

8. Cancellations, Refunds won't be possible after your order is finalized.

9. All Requested Orders are carefully inspected upon arrival at our warehouse, there will be no replacement or refund for any damages occurred after this. fees occurred) or replace damaged/missing item(s) accordingly.

10. By choosing DHL, FedEx, or EMS, your order will be insured for any damage and or loss occurred during transit. In which case, CDJapan will refund in full (item price + shipping + other service fees occurred) or replace damaged/missing item(s) accordingly.

11.If the parcel is returned due to rejection or failure to pay related taxes, a refund will not be applicable.

12. For some listings, the supplier may need to back-order from the manufacturer, this may take up to a month or more. There is also a chance that it will not be available in the end. In which case, we will cancel the item(s) and proceed to refund. During the wait time, cancellation request is not accepted.
* CDJapan will not accept any responsibility for the cancellation.

13. Limited bonus can be sold out without notice. In case the bonus is sold out after an order was finalized, we will contact you (via email) asking if you would want to cancel the order (reply to confirm cancellation).

14. Order(s) containing any prohibited item(s) will be automatically canceled.
* For more information on Restricted Prohibited Items .

Point(s)

15. Point(s) can be redeemed when purchasing an order containing Proxy Shopping (requested) item(s), however, reward points will NOT accumulate for the amount that is purchased using the Proxy Shopping service.

Bootlegs / Collector's Items

There is a possibility that bootleg or unauthorized products may be listed on marketplaces such as Mercari. While our staff carefully monitor listings, if you choose to purchase such items, please be aware of the following:

  • Items offered at extremely low prices despite being normally popular products
  • Descriptions stating “collector’s item”
  • Descriptions indicating that the product is not made in Japan, such as "manufactured overseas"

Please note that CDJapan cannot take responsibility for items selected and purchased by customers themselves. We are also unable to issue refunds if the items are later found to be bootlegs.

Warranty for Watches and Electronic Productss

Warranty coverage is limited to customers residing in Japan. Therefore, watches and electronic devices shipped overseas are not eligible for warranty service.

Damaged Cases for Second-Hand Items (CD / DVD / Blu-ray)

If the CD case of a second-hand item is damaged, a new replacement CD case will be included with your order.



For further details regarding "Service Flow", "Payment and Fees", "Service Content" Please refer to About Proxy Shopping.

For a list of FAQ Please refer to Proxy Shopping Service FAQ.

[Updated on 13th March 2026]