- What Is CDJapan Proxy Shopping Service?
- How Does It Work?
- How to Search and Purchase Items
- Fees & Costs
- Optional Services
- Feature Pages for First-time Users
What Is CDJapan Proxy Shopping Service?
CDJapan Proxy Shopping Service helps you purchase products from Japanese online stores that are not available on CDJapan.
Using this service, you can buy these items together with those sold directly by CDJapan in a single order.
Why Choose CDJapan Proxy Service?
Since our founding in 1998, CDJapan has delivered Japanese products to countless customers.
Key advantages of our proxy service include:
Unlike many other proxy shopping services, our proxy fees are charged only at the time of ordering.
With no additional proxy fees — such as domestic shipping fees — your order will be processed and shipped faster. *
All items will ship together for free in one package, even if they're from different shops.
Just add everything into your cart and place your order.**
With over nearly 30 years of international shipping experience, we carefully package orders as detailed here, to ensure it arrives safely to you.
For valuable items, we also offer Extra Protection option.
No ID required.
CDJapan is committed to providing the highest quality service, with support available in English and Chinese.
As a Japan-based company, we can communicate smoothly with sellers and stores on your behalf.
No identification is required to purchase Japanese items.
Whether you require a shop-exclusive bonus, an obi strip for a second-hand CD, or any other specific request, we welcome it and will do our utmost to accommodate it.
Please provide your details in the remarks section of our request form.
We offer “VAT pre-payment upon purchase” option.
This helps you avoid additional paperwork and potential delays. ***
^ *1. You will be charged with international shipping fees or volume weight fees afterwards if your order is applicable due to size/weight.
^ **2. The release dates of the items must be within 60 days of each other.
^ ***3. You can confirm VAT in the order summary if your order is applicable for VAT/GST advance payment.
If your order is applicable to pay VAT/GST upon delivery, VAT and duties will not be included in the estimated order total.
For more details see here: Customs Duties and Import VAT
How Does It Work?
Search for your items following the How to Search and Purchase Items guide, and add them to your CDJapan cart.
* If the item is already listed on CDJapan like a regular item, simply add it to your cart.
After adding your items to your CDJapan cart, complete the payment just as you would for regular (non-proxy) CDJapan items.
What you need to do is done.
After we confirm your payment, our staff will purchase the item(s) on the shop on your behalf.
Usually in 1 to 2 business days.
The seller ships the item(s) to CDJapan’s warehouse located in Japan.
Usually in 1 to 2 weeks (if stocked items).
Our staff will receive the parcel and inspect the item(s).
Usually in 2 to 3 days.
The item(s) will be carefully repackaged into a durable package and shipped to your address.
Usually in 1 to 2 days.
How to Search and Purchase Items
CDJapan offers two ways to search proxy items.
Option 1: Use the automatic search feature on sold-out product pages
When you visit a sold-out item page on CDJapan, the product will be automatically searched on Mercari and Yahoo Shopping in the background.
If any similar items are found, an "orange" button will appear.
*When a green button appears (not orange), it means no match was found by the automatic search feature.
You can still submit a request to CDJapan staff to search for the item using the button.
If any button doesn't appear, it means we've confirmed there is no stock on the Japanese market.
Option 2: Search yourself
Select Mercari, Yahoo! Shopping or Rakuten, and you will be able taken to the respective search engine.
Or, you can send a request with the purchase link if you’ve already done your search.
Request Item with the Purchase Link
Mercari Search
Yahoo! Shopping Search
Rakuten Shopping Search
Request item
with the Purchase Link
Mercari Search
Yahoo! Shopping
Search
Rakuten Shopping
Search
Fees & Costs
Proxy Shopping Handling Fees
Optional Services
| Insurance Plan | with DHL, FedEx, EMS, or Register Airmail |
| Extra Protection | 800 yen per order |
Other Costs
| International Shipping Fees | Estimated (*1) |
| Customs Duties & Import VAT/GST | Depending on your order/country (*2) |
^ *1. International shipping charges are provided as an estimate. Any difference between the estimated and actual cost will be either charged or refunded in the next transaction.
^ *2. You can confirm VAT in the order summary if your order is applicable for VAT/GST advance payment.
If your order is applicable to pay VAT/GST upon delivery, VAT and duties will not be included in the estimated order total.
For more details see here: Customs Duties and Import VAT
Sample Calculation
If you purchase1 CD (CDJapan Item) + 1 Plushie (Proxy) + 1 Photocard Set (Proxy)
then the proxy shopping fee is:
1,200 yen + 300 yen × 2 proxy items = 1,800 yen
Optional Services
Insurance Plan
500yen 0yen with DHL, FedEx, EMS, or Register Airmail
* Insurance Plan: By choosing DHL, FedEx, EMS, or Registered Airmail, you ordered will be insured for any damage and or loss occurred during transit.
In which case, CDJapan will refund in full (item price + shipping + other service fees occurred) or replace damaged/missing item(s) accordingly.
For more details please refer to Proxy Shopping insurance terms and conditions.
Extra Protection
For 800yen extra per order
Better packaging and cushioning mean better protection for your prized items. We highly recommend this service for valuable items.
Business Days
On days marked in red, our proxy shopping service process is closed.
(We can't respond to your proxy requests nor make a purchase for your items.)
Feature Pages for First-Time Users
Important Notes
* Payment methods are limited to Credit card, PayPal, Alipay or WeChat
* You will be charged for international shipping fees or volume weight fees(*) afterwards if your order is applicable due to size/weight.
(Volume Weight Fee: DHL & FedEx charges a volume weight fee affected by the amount of space that it occupies, rather than the actual weight.)
* Please be advised that items may be sold out or fluctuate in price from the time we receive your order, to the time we actually place the order to other websites.
If the price offered at other websites turn out to be more than 1,000yen than the price originally offered at our website, we will contact you asking if you wish to proceed with the item in the new price or not.
If the new price is over your budget, you can ask to cancel the item from your order.
* Whereas usually one parcel is sufficient for one order, in case the volume of your Requested Order exceeds the capacity of the largest box we have available, the order will be split accordingly. (* Maximum box size: W: 78cm x D:47cm x H:33cm)
Handling Fee, optional services fee (if applicable) and international shipping charge will apply depending on the number of packages your Requested Order entails.
* We cannot handle the following items:
- Any item priced over 200,000 yen
- Auction-style items
- And other prohibited items
Top of Proxy Shopping Service Page