Contents
- What Is CDJapan Proxy Shopping Service?
- Service Flow
- Try Request Your Item!
- Handling Fees & Other Costs
- Optional Services
- How to Order Items from Different Shops Together
What Is CDJapan Proxy Shopping Service?
We are now offering services to "shop on your behalf" for products that are not available on our site, but are available at other online shops in Japan.
You can also order multiple items from different Japanese shops (including CDJapan) easily and have them shipped out together without further charges.
Why CDJapan Proxy Shopping Is Chosed?
-
CDJ Branded Quality
-
Order Items from Different Japanese Shops
-
Clear & Simple Handling Fees
You can easily order multiple items from different shops together in one order at CDJapan.
Once all items you'd like to purchase are listed on our site, all you need to do is to add to your shopping cart together and make a purchase.
There will be no additional charge for the handling fees.
Service Flow
1. Make a request
You can make a proxy request for any merch available at Japanese shopping site.
(* Step 1 and 2 are unnecessary if you are purchasing a proxy product already listed on the CDJapan site.)
2. Your item will be listed on CDJapan
After confirming its availability & price, your item will be listed on CDJapan.
3. Make a payment on CDJapan.
You can proceed to the ordering process.
Visit Proxy Shopping - Customer Account or product pages to add items to your cart.
4. We will make a purchase on the shop as your behalf.
5. Your item will arrive at our warehouse located in Japan.
Your items will undergo thorough inspection and then carefully packaged into durable boxes.
6. Your entire order will be shipped.
Try Request Your Item
You can make a proxy request for almost any merch available at Japanese shopping site.
You have 3ways to make a request for the proxy shopping.
*This step is unnecessary if you are purchasing a proxy product already listed on the CDJapan site.
Simply add the item to your cart and purchase.
- [A] Make a request directly with the purchase link
- [B] Mercari, Yahoo! Shopping or Rakuten Search
- [C] Make a request via a CDJapan product page
If you've done your own research and have already acquired the purchase link, you can make the request without going through the search process.
Select Mercari, Yahoo! Shopping or Rakuten, and you will be able taken to the respective search engine.
A "Proxy Shopping Request" green button appears when an item is no longer available on CDJapan.
With that button, you can send a request for checking the availability & price for our proxy shopping service.
After receiving your request, our staff will search your item on Japanese sites.
* If the button doesn't appear on the page, that means we've already checked the availability of the item and found there's no stock on the Japanese market.
This is also the case if you are not satisfied with the price, shipping fees, or conditions.
*A request for some items may be declined due to shipping restrictions and our restriction policy.
Working Days
On days marked in red, our proxy shopping service process is closed.
(We can't respond to your proxy requests nor make a purchase for your items.)
Handling Fees & Other Costs
Proxy Shopping Service Fees
| Content | Price |
|---|---|
| Standard Fee | 1,200 yen per order |
| Service Fee | 300 yen per proxy item |
Other Costs
| Content | Price |
|---|---|
| Item Price | as disclosed |
| International Shipping Fees | Estimated (*1) |
| Customs Duties & Import VAT/GST | Depending on your order/country (*2) |
Optional Services
| Content | Price |
|---|---|
| Insurance Plan | |
| Package Consolidation | 300 yen |
^ *1. International Shipping Charge only occurs as an estimate, the difference between the actual price will be either charged or refunded in the next transaction.
^ *2. You can confirm VAT in the order summary if your order is applicable for VAT/GST advance payment.
If your order is applicable to pay VAT/GST upon delivery, VAT and duties will not be included in the estimated order total.
For more details see here: Customs Duties and Import VAT
* Whereas usually one parcel is sufficient for one order, in case the volume of your Requested Order exceeds the capacity of the largest box we have available, the order will be split accordingly.
Handling Fee, optional services fee (if applicable) and international shipping charge will apply depending on the number of packages your Requested Order entails.
Optional Services
Insurance Plan
500yen 0yen with DHL, FedEx, EMS, or Register Airmail *
* Insurance Plan: By choosing DHL, FedEx, EMS, or Registered Airmail, you ordered will be insured for any damage and or loss occurred during transit.
In which case, CDJapan will refund in full (item price + shipping + other service fees occurred) or replace damaged/missing item(s) accordingly.
For more details please refer to Proxy Shopping insurance terms and conditions.
Package Consolidation
For 300yen extra
Better packaging and cushioning means better protection for your prized items. We highly recommend this service for valuable items.
Double Packaging
Air cushions to better protect the contents from impact.
More protective layers to eliminate gaps inside the box.
How to Order Items from Different Japanese Shops Together
All you need to do is to add to your shopping cart all items you'd like to purchase together, and place your order.
All items will be shipped together in one package when all of them become available for shipment, regardless of whether they are sold at different shops.
* Please note that it is not impossible to add Proxy Items to any existing order or to move them from one order to another because you will be making your Initial Payment right when you place your order.
Please place orders you wish to combine in one instance.
* Maximum box size: W: 78cm x D:47cm x H:33cm
* Service not applicable for orders containing items with release dates 2 months apart, or if the combined size does not fit the largest box available.
Important Notes
* Payment methods are limited to Credit card, PayPal and Alipay
* You will be charged with international shipping fees or volume weight fees(*) afterwards if your order is applicable due to size/weight.
(Volume Weight Fee: DHL & FedEx charges a volume weight fee affected by the amount of space that it occupies, rather than the actual weight.)
* Proxy Shopping item(s) cannot be added to existing orders. Please note confirmed orders containing Proxy Shopping item(s) cannot be modified or canceled.
* Please be advised that items may be sold out or fluctuate in price from the time we receive your order, to the time we actually place the order to other websites.
If the price offered at other websites turn out to be more than 1,000yen than the price originally offered at our website, we will contact you asking if you wish to proceed with the item in the new price or not.
If the new price is over your budget, you can ask to cancel the item from your order.