Unlike credit cards, debit cards may take a long period (more than 6 months) to process a refund depending on your card issuer. For this reason, we do not recommend you to use debit cards for online shopping. We recommend shopping with credit cards.

How Your Funds are Deducted

1. For orders shipping out immediately

For debit cards, funds are normally deducted right upon ordering.

2. For pre-orders which takes some time to ship out

(1) Your funds will be deducted right upon ordering.
(2) If the charge has not been finalized due to shipping after 45 days from the ordering date, (may vary between card issuers), your funds will temporarily return to your account. Still, the authorized amount will be reserved during this state. Your funds will be re-deducted either on the shipping date, or when the order is reaching the 60th day from the ordering date.

Refunds for Cancellations

If an order needs to be canceled, CDJapan will process the cancellation.
While most refunds take 1-2 months, some debit card issuers take more than 6 months to process a refund (may vary between card issuers).

Order Modifications

You may move items to a different order, or merge multiple orders into one order. When the order total changes for a debit card order from moving and merging, the new order total will be deducted immediately.

Please note that while the charge for the original order total will be canceled along with the modification, it may take more than 6 months for the original charge to return.

Company Name

Our company name is Neowing Corporation. Transactions corresponding to your purchases at CDJapan normally appear as "NEOWING (CDJapan)" or it may also appear as "GMO Payment Gateway" which is the company name of our credit card processing agency.