How Your Funds Are Deducted

Finalization

CDJapan will finalize the transaction the next day we receive your order. We do this to comply with our credit card processing agency's rule which requires finalizing the charge within one week from receiving the order, or else the transaction may be voided or refunded for not finalizing the orders in time. Once the transaction is finalized, we will send you a notification email.

Order Modifications

Once the transaction is finalized, you may not modify your order.

Cancellation

Cancellations will be processed as follows.

Orders placed within the past 180days

Full Cancellation: You will receive a refund on your debit/prepaid card. The period for the refund to appear will vary depending on your card company but normally you should receive the refund in 1-3 months.

Partial Cancellation: You will receive a refund in CDJapan shopper points.

Orders placed more than 180days ago

You will receive a refund in CDJapan shopper points.

Changes in Order Total

If the product price or shipping fees in your order change, we will modify your order total accordingly.

1.Order Total Increase

We will charge you in a new order for the differential.

2.Order Total Decrease

We will process a refund in CDJapan shopper points for the differential.

Company Name

Our company name is Neowing Corporation. Transactions corresponding to your purchases at CDJapan normally appear as “NEOWING (CDJapan)” or it may also appear as “GMO Payment Gateway” which is the company name of our credit card processing agency.

Debit Card/Prepaid Cards Identification

While our system will identify your card type, there may be some cards that can not be distinguished depending on your card company. Such cards will be processed as a regular credit card. If a refund is required for a credit card, the period for the refund to appear will vary depending on your card company. Normally the refund is processed in 1-2 months, however in some rare cases the refund may take up to 6 months.