Timing of Authorization

Authorization will be processed when you place your order.

Timing of Payment

All credit card and debit card payments are processed as credit transactions. They are finalized when orders are shipped. That is, no payment will be transferred to us until then. However, when you placed your order, the issuer of your credit card will process a credit authorization for the amount of your purchase. Credit authorization is a step in which the card issuer grants the store an authorization to process the payment.

Company Name

The company name may appear as "GMO Payment Gateway" which is the name of the credit card processing agency enabling Verified by Visa and MasterCardSecureCode on CDJapan, or "Neowing" which is our company name.

How it Works

Depending on your credit card, the amount may appear on your card account details immediately as a pending charge.
This "held" amount may be released after a certain period, which may seem like a refund. However it is only the authorized amount being released and does not mean that the order was cancelled and refunded.

Cancelled Orders

If your order is cancelled before being shipped out, there will be no refund as we have not charged you yet.
If your order is cancelled after shipping, it will take up to 1-2 billing cycles (usually up to 1-2months) for the refund to appear in your billing statement.