CDJapan Customer Feedback

包装 1. 黑胶唱片：标配硬纸板唱片快递盒，内部用纸板护角固定碟片，防止弯折；碟套外层套保护膜。部分订单会垫气泡膜。但不要指望防摔无敌，暴力转运仍会压坏封套。 2. CD专辑：硬纸盒+气泡袋，普通CD一般不容易碎，但侧压容易压盒。 印象点：日版原厂包装做工工整，印刷干净；二手商品会标注外壳磨损情况。 运输 1. 可选运输渠道：EMS、空运SAL、海运。 • EMS：速度快，清关快，税费概率偏高； • SAL性价比中间；海运最慢，1‑2个月，磕碰风险更大。 2. 海关：商品总价值达到征税标准会被税，订单会暂停处理（就是你见过的命令暂停状态），需要完成缴税才继续发货。 3. 物流轨迹：日本出库后才有单号，国内段看中国邮政。 客户支持 1. 官方客服主要是日语，也支持英文邮件回复，没有中文客服。 2. 咨询渠道：网站帮助中心表单、邮件；没有在线即时聊天，回复通常1‑3个工作日。 3. 可处理：订单暂停、取消、商品破损索赔、预售改地址；已经发货的订单很难修改。 4. 局限：海关缴税、国内快递损坏，平台不负责，需要自己和国内物流沟通。

包装 1. 黑胶唱片：标配硬纸板唱片快递盒，内部用纸板护角固定碟片，防止弯折；碟套外层套保护膜。部分订单会垫气泡膜。但不要指望防摔无敌，暴力转运仍会压坏封套。 2. CD专辑：硬纸盒+气泡袋，普通CD一般不容易碎，但侧压容易压盒。 印象点：日版原厂包装做工工整，印刷干净；二手商品会标注外壳磨损情况。 运输 1. 可选运输渠道：EMS、空运SAL、海运。 • EMS：速度快，清关快，税费概率偏高； • SAL性价比中间；海运最慢，1‑2个月，磕碰风险更大。 2. 海关：商品总价值达到征税标准会被税，订单会暂停处理（就是你见过的命令暂停状态），需要完成缴税才继续发货。 3. 物流轨迹：日本出库后才有单号，国内段看中国邮政。 客户支持 1. 官方客服主要是日语，也支持英文邮件回复，没有中文客服。 2. 咨询渠道：网站帮助中心表单、邮件；没有在线即时聊天，回复通常1‑3个工作日。 3. 可处理：订单暂停、取消、商品破损索赔、预售改地址；已经发货的订单很难修改。 4. 局限：海关缴税、国内快递损坏，平台不负责，需要自己和国内物流沟通。 ✨其他印象深刻点 1. 预售商品：没到发售日期不会发货，状态显示「等待发布日期」，不能立刻出库。 2. 订单状态：命令暂停大多是海关拦截，也有支付校验、库存异常两种情况。 3. 二手碟：会详细描述品相（封套磨损、碟面划痕），照片参考比较真实，但依然存在运输途中新损伤。 4. 退货：日本平台退货门槛高，国际订单大部分情况不支持无理由退货，只有商品本身出厂破损才可以申请补偿。

Thank you so much for all the Apothecary Diaries merchandise on the website! I just wish shipping wasn't so steep now. Well, can't have everything can we. Thank you for everything! Arigatou gozaimasu!

Very fast shipping item very well packaged 10/10 what more could you ask for

Thanks for using more cube-like boxes. Next eliminate plastics and, like Amazon, use crumpled/balled paper to be filler and bumpers.

Not being able to prepay vat with Japan Post is troublesome. Customs apparently charge for each item/line, not hs code as it should be. Not CDJapans fault, but cheap delivery options keep getting less.

Keep Up!! The Great Work, And Once Again Arigato And Many Thanks.

The customer service by email is constantly delayed. I hope you can provide immediate response and supportive information. I would like to continue to be your long term customer.

I need More info about CDs such as label, back side photos etc

I would appreciate it if more attention could be paid to the packaging of items, especially vinyl records. Although the outer shipping box arrived in perfect condition, the vinyl records inside were not secured firmly enough. As a result, the records appear to have moved around and repeatedly pressed against the inside of their sleeves during transit, causing the sleeves to split along the edges. For vinyl collectors, the condition of the sleeve is also a very important part of the item. Unfortunately, both vinyl records I received this time had some degree of sleeve splitting, even though the outer package itself was undamaged. I hope that future shipments of vinyl records can be packed with greater consideration for their particular characteristics, such as securing the records more firmly inside the package to prevent movement and damage during transit. Thank you for your attention to this matter. I hope this helps improve vinyl packaging for future orders.

I found that some CDs don't have product size data, but some do. Can we talk to the supplier to complete this data?

it's a very fast shipping experience without broke any items,quite satisfied with all.

The App is too stuck, and you always need to log in repeatedly to submit orders.

Service was perfect like all the times before! Thank you.

Excellent service. I've never had to contact customer support.

Well, everything about your store is fantastic for me... I have to say that lately you are the only store where I buy CDs... Your quality is unbeatable... And generally, I like the way you conduct dialogue with the customer... Great job

Thank you!All rigth!Good packaging, fast delivery. Could you please specify only one product name? Customs charges 3 euros for each disc. Thank you!

I can't emphasize enough times that I'm very grateful for both the regular products and your proxy service! Everything goes always very smoothly, thank you so much for your hard work!

My favorite place to buy Japanese music (other than Japan)

I've had quite a few experiences with CD Japan. I've never had any trouble I always enjoy perusing the website I just wish the website had a little bit better controls like going back and forth page to page.