Credit / Debit Card, Cash, IPMO

Cancellation is possible online in your customer account while the status of the item is Processing. After the item has been Processed, please send an email to our customer support to cancel.

Paypal, Alipay

If the payment method is PayPal or Alipay, the only way to cancel any item is to contact us by email, regardless of the status. This is because we will have to process a partial or full refund manually.

Important Note

We can not accept cancellations when the order enters the "Shipping Process" when we checked a message.

CDJapan Customer Support (