If there is anything we need to alert you about, we will place a notice on your order. Here’s what you should do when you see an alert
Awaiting Additional Shipping Fee
When we measured/scaled your package, the shipping fees increased.
Please find details in the email we sent and let us know if you approve or wish to cancel.
In case we don't receive your response within 3 days, we'll let it enter the shipping process.
Awaiting Additional Payment
Your order requires additional payment.
Please find our email regarding this and let us know if you approve/disapprove.
Awaiting Address/Tax ID Update
You need to update your address or tax ID. Please sign into your customer account and go to your shipping address list to update your address or TAX ID and send us an email once you are done.
Your credit card is declined. Please either add funds to your account or
contact your card issuer and ask why it is declined.
Awaiting Your Approval
Your order is put on hold as there was an update with your order.
Please find our email with details and let us know whether you approve/disapprove the update.
Awaiting Your Confirmation
There has been an update regarding your order. Please check your email and confirm if you would like to proceed.
Awaiting VAT Payment
Your order requires additional VAT payment as the VAT of one of your products were not confirmed at the time of your order. Please read our mail and let us know if you approve the charge.
On Hold: Customer Request
Your order is on hold at your request and will be shipped after your requested date
On Hold: Ensuring Everything is Correct
We're currently checking your order and will ship it out as soon as everything is confirmed.
Shipping Restriction
Your shipping method is currently suspended. We will ship out once the suspension is lifted. If you wish to change the shipping method, please contact our customer support and we'll let you know your options.
Awaiting Release Date
Your order is ready! We’re just waiting for the pick-up date set by the record label for the new release. This alert may also appear during holiday closures.
Awaiting Pick Up
Your order is currently awaiting shipment and will be dispatched on the next scheduled pickup date. This status applies to ECMS shipments, which are collected twice a week. As a result, even if your order is ready, it may not be shipped until the next pickup day. This alert will be displayed during that time.