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About CDJapan Proxy Shopping Services

We are now offering services to "shop on your behalf" for products that are not available on our site, but are available at other online shops in Japan.

You can also order multiple items from different shops (including CDJapan) and have them shipped out together* without further charges.

The brand new “CDJapan Proxy Shopping” service welcomes two major updates in the following aspects:

1.Search results will now include data from other major Japanese online shopping sites

2.A significant decrease in service fees

At CDJapan we take pride in the quality of our services, the renewed Proxy Shopping service will be no different:

- We will take exceptional care in handling and packaging of your prized products, like always

- Our friendly customer support staff will be on standby in times of need, like always

* Proxy Shopping item(s) cannot be added to existing orders, but they can be purchased together with others items (including CDJapan local listings) to form a new order. Please note confirmed orders containing Proxy Shopping item(s) cannot be modified or canceled.

Service Features

  • Get'em All!

    Get your exclusive, limited, rare items even after they are out of stock at CDJapan.

  • Order Items from Different Shops

    You can order multiple items from different shops together in one order at CDJapan.

  • CDJ branded quality

    Requested items upon arrival will undergo thorough inspection and then carefully packaged into durable boxes specifically made for shipping.

Service Flow

1.1 Intergrated search for products not listed on CDJapan

Select "Yahoo Shopping" or "Rakuten" from the top of the page, and you will be able taken to the respective search engine. Search for the product in mind using the search bar from the CDJapan Proxy Shopping portal, you can also filter your search results using the category bar on the top.

Click on the “Get A Quote” button in the product page.

Complete the request by filling in necessary info on the request form.

Or complete the request form directly if you are not able to find a specific product through CDJapan.

1.2 Make a request without searching

If you've done your own research and have already acquired the purchase link, you can make the request without going through the search process.

Directly access the "Request Form" from the Proxy Shopping top page or from the 'Proxy Shopping' tab in your Account.

Here's an example on how to fill out a Request Form:

*You can request for a maximum of 10 different items simultaneously, the quantity of each requested item is not limited unless specified.

1.3 Request an Sold Out item on CDJapan

Usually when an item is 'Out of Stock' or 'Sold Out' a green "Proxy Shopping Search" button will be apparent on the product page:

You will also see "Try Proxy Shopping" button in the search results:

Clicking on these will take you to the intergrated search results page, from there follow the instruction in 1.1 to proceed to your request.

2. Making a purchase (Initial payment)

You will be contacted by email within 3 working days to confirm your request, an approval would mean a unique CDJapan URL is attached, it will direct you to the product page for you to make your purchase. Please make your purchase within 3 days of the approval.

*The initial payment occurs after this step.

3. Shipping Charge (Final payment)

When your order arrives at CDJapan, you will receive an email requesting relevant shipping fees (final payment). The amount will depend on the shipping method you have chosen.

PayPal

For PayPal users, we will send a final payment request to your PayPal account when the amount is decided, please make the payment within 3 days of receiving the request.

Credit card

For credit card users, you will receive an email requesting the final payment when the total amount is confirmed, this amount will be deducted from your account upon shipping.

4.Shipping

Your order will be sent once payments are confirmed.

How to request a Sold Out item

When the “Proxy Shopping Search” button appears on the product page for an item that's no longer available, it means you are able to purchase the item utilizing the Proxy Shopping service.

How to Order Items from Different Shops Together

1. All you need to do is to add to your shopping cart all items you'd like to purchase together.

2. Then place your order once all of them are in your shopping cart.

3. All items will be shipped together in one package when all of them become available for shipment, regardless of whether they are sold at different shops.

Please note that it is not impossible to add Proxy Items to any existing order or to move them from one order to another because you will be making your Initial Payment right when you place your order.

・Maximum box size: W: 78cm x D:47cm x H:33cm

・Please place orders you wish to combine in one instance.

・Service not applicable for orders containing items with release dates 2 months apart, or if the combined size does not fit the largest box available.

Payment

There are two steps in the payment process:

1. Initial Payment

Initial Payment includes: Item Price (incl. tax) + Service Fee (10% item price) + Standard Fee (packaging and handling cost) + International Shipping (an estimated amount) + Optional Service Fee (if applicable)

Service contents and fees included in this payment are as follows:

Content Price
Item Price as disclosed
Standard Fee* 500yen/order***
Service Fee 10% Item Price (or 500yen**)
Optional Services Fee*** Optional
International Shipping *** Estimated****

*A 500yen Standard Fee will apply universally for handling and packaging of each order.

**For orders under 5000yen, a minimum Service Fee of 500 applies.

***Whereas one parcel is usually sufficient for most purchases, ultimately the number of Orders is determined by the number of parcels in which we can fit all the items you've purchased at once. In case the total volume of your purchase exceeds the capacity of the largest box we have available, your order will be split accordingly. Standard fee, optional services fee (if applicable) and international shipping charge will apply to each split order your original purchase entails.

****Initial International Shipping Charge only occurs as an estimate, the difference between the actual price will be either charged or refunded in the next transaction.

2.Final Payment

Final Payment includes: Procurement Fee (includes postage within Japan and or other related costs if applicable) + International Shipping (the difference between the actual and estimated amount either refunded or charged)

Content Price
Procurement Fee as disclosed
International Shipping Actual Price difference

Optional Services

Optional Services are not compulsory, but in choosing these additional services will provide extra assurance and/or protection for the contents of your shipment, therefore they are highly recommended for high-value purchases.

Content Price
Insurance Plan 500yen
Package Consolidation 300yen

Insurance Plan

For 500yen extra, your package will be insured for any damage and or loss occurred during transit. In which case, CDJapan will refund in full (item price + shipping + other service fees occurred) or replace damaged/missing item(s) accordingly. *Insurance is NOT applicable to customs related taxes and fees.

Package Consolidation

Better packaging and cushioning means better protection for your prized items. We highly recommend this service for valuable items.

Double Packaging

Air cushions to better protect the contents from impact.

More protective layers to eliminate gaps inside the box.

>>>Go to Proxy Shopping Service Top Page