Kasu Hara Taisaku 100 No Hosoku Kokyaku Taio No Rifujin Wo "Shikumi" De Kaiketsu
Nishino Hajime
| Points You Earn | 1% (17p) |
|---|---|
| Release Date | late June 2026 |
| Availability | In Stock at Supplier:Usually ships in 2-4 days |
Product Details
| Catalog No. | NEOBK-3222665 |
|---|---|
| JAN/ISBN | 9784800594518 |
| Product Type | BOOK |
| Product Package Size (Estimated) | 15 x 21 x 1.6cm |
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| Pages | 226 |
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Books are basically written in Japanese except for bilingual books or ones indicated as not written only in Japanese.
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Translate Description
Description in Japanese
カスハラ対策100の法則 顧客対応の理不尽を「仕組み」で解決 / 西野肇/監修
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Tracklisting
| 1 |
第1章 【基礎知識】2026年施行の法改正とカスハラの定義
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| 2 |
第2章 【体制構築】組織として「受けて立つ」仕組みづくり
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| 3 |
第3章 【予防・防御】現場の心理的・物理的な防壁
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| 4 |
第4章 【現場対応】悪質な顧客を「断る」実践スキル
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| 5 |
第5章 【事後ケア】被害従業員の救済とメンタルヘルス
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| 6 |
第6章 【教育・浸透】全社を巻き込む文化の定着
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