Service Ekuserensu Kikaku No Kaisetsu to Jissen Point ISO 23592 <JIS Y 23592> : 2021 / ISO / TS 24082 <JIS Y 24082> : 2021
ISOTC 312 Service Ekuserensu Kokunai Shingi in Kai / Kanshu Suiryu Satoko / Cho Bara Tatsu Toku / Cho Yasui Seichi / Cho
| Points You Earn | 1% (27p) |
|---|---|
| Release Date | January 2022 |
| Availability | In Stock at Supplier:Usually ships in 2-4 days |
Product Details
| Catalog No. | NEOBK-2703216 |
|---|---|
| JAN/ISBN | 9784542307094 |
| Product Type | BOOK |
| Product Package Size (Measured) | 14.8 x 21 x 1.2cm |
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| Pages | 211 |
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Books are basically written in Japanese except for bilingual books or ones indicated as not written only in Japanese.
Related Artists
Translate Description
Description in Japanese
サービスエクセレンス規格の解説と実践ポイント ISO 23592〈JIS Y 23592〉:2021/ISO/TS 24082〈JIS Y 24082〉:2021 / ISOTC312サービスエクセレンス国内審議委員会/監修 水流聡子/著 原辰徳/著 安井清一/著
Related Offer & Feature
Tracklisting
| 1 |
第1章 導入・総論(サービスエクセレンスとは
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| 2 |
サービスエクセレンスをどうとらえるか ほか)
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| 3 |
第2章 サービスエクセレンス規格までの経緯(ISO/TC 312の活動及び規格開発の経緯
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| 4 |
JIS化の活動及び規格策定の経緯 ほか)
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| 5 |
第3章 JIS Y 23592の逐条解説(適用範囲
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| 6 |
引用規格 ほか)
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| 7 |
第4章 JIS Y 24082の逐条解説(適用範囲
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| 8 |
引用規格 ほか)
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| 9 |
第5章 企業事例とよくある質問(事例(カスタマーデライトとサービスエクセレンス)
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| 10 |
ドイツでの先行規格の活用事例 ほか)
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