Claim Taio No Kihon Ga Shikkari Mi Ni Tsuku Honpoint Illustrated Taio No Iroha Kara Owabi Mail No Kakikata Made Osaeteokitai Point 33
Funabashi Takayuki / Cho in Sauce / Hen
| Points You Earn | 1% (13p) |
|---|---|
| Release Date | March 2018 |
| Availability | In Stock at Supplier:Usually ships in 2-4 days |
Product Details
| Catalog No. | NEOBK-2212014 |
|---|---|
| JAN/ISBN | 9784046023094 |
| Product Type | BOOK |
| Label/Distributor | KADOKAWA |
| Product Package Size (Measured) | 12.8 x 18.8 x 1cm |
|---|
| Pages | 159 |
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Books are basically written in Japanese except for bilingual books or ones indicated as not written only in Japanese.
Translate Description
Description in Japanese
クレーム対応の基本がしっかり身につく本 ポイント図解 対応のイロハからお詫びメールの書き方まで押さえておきたいポイント33 / 舟橋孝之/著 インソース/編
Related Offer & Feature
Tracklisting
| 1 |
第1章 クレーム対応の基本を押さえよう
|
| 2 |
第2章 シニア層や外国人のお客さまにはこう対応する
|
| 3 |
第3章 お怒りが激しいときのクレーム対応
|
| 4 |
第4章 金銭目的・悪質なクレームなどへの対応
|
| 5 |
第5章 クレーム対応に組織で取り組む
|
| 6 |
第6章 クレーム対応者のメンタルヘルスはこう守れ
|
| 7 |
第7章 eメール・書面でクレーム対応をするときには
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