Cancelling From Customer Account

You can only cancel from your customer account when you have paid by Credit Card and your order status is "Processing".

Cancelling by Email to Customer Support

If you have paid by PayPal, Alipay, or your Credit Card status is other than "Processsing", email us for cancellations.

Customer Support  (

Important Note

We can not accept cancellations when the order enters the "Shipping Process".

Due to international bank process & system, the refund of your order may require few days.