Open Orders

We are currently preparing to introduce international ePacket Light. While we do not have an estimated launch date to share at this time, our team is actively working on its implementation.

We appreciate your patience and understanding as we move forward with this update. Once we introduce it we will announce it here on our website.

U.S. ePacket

ePacket Light is not expected to be available for the United States. However, we are unable to confirm this definitively, as the situation may change in the future.

As long as you were able to place items in the same order, those items will ship out in one package.

If for any reason, we can not ship multiple items in the same order, there will be an alert shown when you place the order and we will issue 2 separate order numbers for the 2 different orders.

If you would like to have each item ship out as they become available, please place your orders separately. This will mean that you will have to pay separate shipping fees for each package.

Reasons why you may not ship in the same order

• Your order includes an item that won't become available for more than 60 days after the rest of your order is available
• There is at least one item that may not be sent physically together with any different types of products due to its size or shape

Common reasons:

• Not released yet
  Please sign in to your account to confirm that all items in your order have been released.

• Not fulfilled yet (Backorder items)
  Some items are not kept in stock and are ordered from our suppliers after your purchase.

The estimated time to obtain each item is listed in the “Availability” section on the product page. If your order is still within that timeframe, it means we are currently waiting for the supplier.

Please note that most suppliers do not provide updates on arrival dates. The availability estimate shown on our website is based on past fulfillment data and is the most accurate information we have.

For example, if an item shows:
“Availability: Backorder (Usually ships in 1–3 weeks)”
we won’t have additional updates during that period. If anything changes, we will notify you by email.

You can only edit your order as long as your order has not entered either the following statuses.

• "Awaiting Packaging"
• "Packaging"

Credit Card

You can edit your order as long as your status is not one of the statuses above, and if your credit card status is "Approved". To move items to another order, or to send an item separately, sign in your Customer Account and click on the order you'd like to edit in your Order History. In the details page, click on the Move items to another shipment button.

If your credit card status is "Finalized", go to the Debit card section below as they will be handled the same.

Debit Card

You can not add on items to your order if you have used a debit card. You can only cancel items as long as your order is not one of the statuses above. If you wish to cancel, contact our customer support. For partial cancellations the refund will be processed in shopper points.

Paypal

You can cancel items from Paypal orders as long as your order is not one of the statuses above. To add or move items, you must sign a billing agreement with Paypal to do so. To combine orders for orders paid by Paypal accounts with no billing agreements, you must cancel your orders, receive a refund, and re-place them how you want them to be.

Listed below are common reasons why an order cannot be modified such as adding items, splitting an order, or combining with other orders.

Order can not be modified when...

• The status is either "Awaiting Packaging" or "Packaging"
• It contains proxy item (catalog # NEODAI)
• It designates a packaging type
• It contains a product that can not be modified
• The order is eligible for free shipping
• Your credit card is already charged
  
• You have not signed a billing agreement with Paypal
  
• Paypal order is over 360days from ordering date
  

Note that we can only change your order if the status is not "Awaiting Packaging" or "Packaging" status. Also our customer support is closed during the weekends, so we will not be able to respond immediately to mails received during that time.

• Changing Address

To change your address, add your new address to your shipping address list in your customer account and don't forget to email us to update the address for your preferred order. If you ordered without creating an account, just write your new shipping address in the email asking to change the address.

• Changing Shipping Methods

To change shipping methods for personal reasons, just send an email to us specifying your preferred shipping method.

If you received an email from us notifying that your current shipping method has been suspended, you can change the shipping method by signing into your customer account and clicking on the order number. There you will see a button to make a Shipping Method Change Request.

(info@cdjapan.co.jp)

It depends on the shipping method you choose.

To calculate the shipping charge for any item or combination of items, use the Shipping Charge Calculator in shopping cart in following steps.

1. Add items to shopping cart
2. Select your country under the Shipping Charge Calculator
3. Click on the Calculate button

Shipping fees are mostly based on the total weight.
For FedEx and DHL, the size of the package also affects the cost. We can not confirm the exact weight and size until we pack the items. If the actual shipping cost is much higher than expected, we’ll update the charge and email you to get your OK before we ship. If we don’t hear back within one week, we’ll ship the order to avoid delays.

Yes, we will send the shipping confirmation after the tracking information starts updating. If you've chosen a trackable shipping method, we will include the tracking number in that mail.

Check whether you are using a traceable shipping method. If you are using a trackable shipping method, you will receive the tracking number in your shipping confirmation mail
and also in the order detail page from your customer account.

• DHL
• FedEx
• EMS / Airmail
• ECMS

Important Note

Some countries do not provide tracking information after the package leave Japan, such as Registered Airmail for Canada and Australia.
But it does not mean that your package is lost.

Sorry, but we can’t. We are required by law to declare the correct value of the items on the package. This ensures your order clears customs smoothly and avoids serious issues or delays. As an international customer, you don’t pay Japan’s 10% VAT unless the package is shipped within Japan. Be careful?some Japanese stores pretend this VAT is a “discount,” but that’s misleading. You may need to pay customs duties or VAT in your own country. These are local taxes and are not included in our prices or shipping fees.