BOOK
Fukumen Chosa in (Mystery Sho Ppa) Ha Mita! Kando No Service Akireta Service
Honda Masakatsu
1440yen
(1584yen Tax incl. in Japan)
| Points You Earn | 1% (14p) |
|---|---|
| Release Date | July 28, 2007 |
| Availability | Sold Out |
Product Details
| Catalog No. | NEOBK-936064 |
|---|---|
| JAN/ISBN | 9784887595668 |
| Product Type | BOOK |
| Pages | 223 |
|---|
Books are basically written in Japanese except for bilingual books or ones indicated as not written only in Japanese.
Related Artists
Translate Description
*As it is a machine translation, the result may not provide an accurate description. Please use it only as a reference. *Not available within the China mainland region.
Description in Japanese
覆面調査員(ミステリーショッパー)は見た!感動のサービスあきれたサービス / 本多正克
あなたのお店は大丈夫?-「こちらの商品」って一体どちら?、それでお辞儀をしているつもり!?、もしかして私のこと「カモ」だと思ってない?、こんな店員なら、コンピュータのほうがマシ!、「ご意見をお聞かせください」と言われても…、アルバイトならわからなくてもOK?…etc.日本一の接客調査のプロが教える感動のサービス50のヒント。
Related Offer & Feature
Tracklisting
| 1 |
1章 こんなサービスでお客様をがっかりさせるな!
|
| 2 |
2章 お客様との素敵な接点をつくろう
|
| 3 |
3章 提案力・知識力を磨いてお客様を驚かせよう
|
| 4 |
4章 あなたが変われば、サービスも変わる
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| 5 |
5章 不満・トラブル・クレームをチャンスに変えよう
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| 6 |
6章 チームワークでお客様を感動させよう
|
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