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BOOK

Ri Ttsu Karuton Motoshihainin Ga Mananda Ichiryu No Hospitality Kokoroe Manual De Ha Naku Taiken De Mi Ni Tsukeru Daijina Koto / Ri Ttsu Karuton Motoshihainin Ga Mananda

Hayashida Tadashi Hikari / Cho

1400yen
(1540yen Tax incl. in Japan)
Points You Earn 1% (14p)
Release Date July 28, 2009
Availability Sold Out
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Product Details

Catalog No.NEOBK-570801
JAN/ISBN 9784769610069
Product Type BOOK
Pages 213

Books are basically written in Japanese except for bilingual books or ones indicated as not written only in Japanese.

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Translate Description

*As it is a machine translation, the result may not provide an accurate description. Please use it only as a reference. *Not available within the China mainland region.

Description in Japanese

リッツ・カールトン元支配人が学んだ一流のホスピタリティ心得 マニュアルではなく体験で身につける大事なこと / リッツ・カールトン元支配人が学んだ / 林田正光

「和」と「洋」のトップブランドのホテル現場に40年超、一流の接客サービスに努めてきた著者が明かす「ホスピタリティ」の真髄。

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    Tracklisting

    1
    1章 順風満帆なビジネス人生が、一夜にして崩壊した日(定年まで勤め上げるはずだったのに…
    2
    30年病気知らずの私が、半年の入院生活をするはめに ほか)
    3
    2章 50歳。背水の陣でリッツ・カールトンに転職し、学んだこと(思いつのらせ世界的ホテルブランドの面接へ
    4
    飛び上がらんばかりの合格通知 ほか)
    5
    3章 リッツ後、まさかの二幕。二社の社長に就任し、学んだこと(根っからの浪花節男にはしんどい!
    6
    リッツで学んだノウハウを生かして独立開業 ほか)
    7
    4章 「プラスのまさか」の三幕は60歳から始まった!(団塊の世代よ!老け込むには早すぎる
    8
    伊勢志摩に建つアジア初のリゾート施設の会長に ほか)
    9
    5章 仕事の坂を「ホスピタリティ力」で乗り切る!(「ホスピタリティ」と「サービス」は違う!
    10
    差別化の最大の武器はホスピタリティにある ほか)

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