BOOK
Chishiki Zero Kara No Claim Shori Nyumon (Me Ga Deru Series)
Hirokane, Kenshi Enkawa, Satoru
1300yen
(1430yen Tax incl. in Japan)
| Points You Earn | 1% (13p) |
|---|---|
| Release Date | June 28, 2008 |
| Availability | In Stock at Supplier:Usually ships in 2-4 days |
Product Details
| Catalog No. | NEOBK-492960 |
|---|---|
| JAN/ISBN | 9784344901230 |
| Product Type | BOOK |
| Label/Distributor | Gentosha |
| Pages | 158 |
|---|
Books are basically written in Japanese except for bilingual books or ones indicated as not written only in Japanese.
Related Artists
Translate Description
*As it is a machine translation, the result may not provide an accurate description. Please use it only as a reference. *Not available within the China mainland region.
Description in Japanese
知識ゼロからのクレーム処理入門 (芽がでるシリーズ) / 弘兼憲史 援川聡
お客様は神様です…でも「頭が真っ白!」「今すぐ逃げ出したい」。手強いクレーマーに立ち向かう知恵と勇気を、No.1プロが教えます。これならできる!漫画とチャートで徹底ケーススタディ。
Related Offer & Feature
Tracklisting
| 1 |
1 困ったクレーム・クレーマーを乗り越える-むずかしいクレームをケーススタディ(困ったクレーム
|
| 2 |
こんなクレーマーがあらわれたら… ほか)
|
| 3 |
2 あなたのこんな対応が危機をまねく-お客様の満足追求と会社の危機管理(クレームの種類
|
| 4 |
クレームはチャンス ほか)
|
| 5 |
3 まず謝罪。冷静に聴き、誠実に応対する-クレーム対応の基本(対応するまえに
|
| 6 |
対応のステップ ほか)
|
| 7 |
4 チーム力でトラブルを遠ざける-組織づくりと二次対応(組織づくり
|
| 8 |
上司の二次対応 ほか)
|
| 9 |
5 犯罪スレスレの行為・要求から身を守る-悪質クレームへの対応と法律知識(冷静になる
|
| 10 |
悪質の判断基準 ほか)
|
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