Claim Taio No Kihon Ga Omoshiroi Hodo Mi Ni Tsuku Honotai Sha No Sei Komoru Daissei Kara Wabijo No Kakikata Made (Shiritai Koto Ga Sugu Wakaru)
Funabashi Takayuki
Points You Earn | 1% (11p) |
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Release Date | February 28, 2007 |
Availability | Sold Out |
Product Details
Catalog No. | NEOBK-399843 |
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JAN/ISBN | 9784806126256 |
Product Type | BOOK |
Pages | 159 |
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Books are basically written in Japanese except for bilingual books or ones indicated as not written only in Japanese.
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Description in Japanese
クレーム対応の基本が面白いほど身につく本 応対者の誠意こもる第一声から詫び状の書き方まで (知りたいことがすぐわかる) / 舟橋孝之/著
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Tracklisting
1 |
第1章 上手なクレーム対応の原則は?
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2 |
第2章 ベテランに学ぶ上手なクレーム対応のやり方
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3 |
第3章 クレームを削減するための組織対応を考えよう
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4 |
第4章 当方に不手際がある場合のクレーム対応
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5 |
第5章 当方に非がない、わからない場合のクレーム対応
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6 |
第6章 できないこと、悪意のクレームなどへの対応は?
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7 |
第7章 「お詫び状」の書き方を知っておこう
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