BOOK
Zettai Ni Kasu Hara Ni Makenai <Jissen> Shinri Technique 53 Customer Harasumento (GOMA)
KAMIOKA SHINJI / Cho
1300yen
(1430yen Tax incl. in Japan)
| Points You Earn | 1% (13p) |
|---|---|
| Release Date | August 2020 |
| Availability | In Stock at Supplier:Usually ships in 2-4 days |
Product Details
| Catalog No. | NEOBK-2517392 |
|---|---|
| JAN/ISBN | 9784814922178 |
| Product Type | BOOK |
| Pages | 207 |
|---|
Books are basically written in Japanese except for bilingual books or ones indicated as not written only in Japanese.
Related Artists
Translate Description
*As it is a machine translation, the result may not provide an accurate description. Please use it only as a reference. *Not available within the China mainland region.
Description in Japanese
絶対にカスハラに負けない《実践》心理テクニック53 カスタマーハラスメント (GOMA) / 神岡真司/著
沈黙/ギャラリー効果/シャットアウト/秘密録音/救援依頼...and so on!理不尽な客を撃退する最強話術一挙掲載!
Related Offer & Feature
Tracklisting
| 1 |
第1章 カスタマーハラスメントとは何か(「絡み方」は千差万別のカスハラ!
|
| 2 |
「カスハラ」はこんなに増えている! ほか)
|
| 3 |
第2章 カスハラの正しい防御と撃退法(アサーティブなふるまいを身につける
|
| 4 |
マイルドなディスペーシングでこちらのペースに引き込む ほか)
|
| 5 |
第3章 悪質クレーマーへの「応酬話法」(「どうオトシマエつけるんだよ!」と言われたら
|
| 6 |
「お店は関係ないでしょ。あなたと私個人との問題なんだから!」と言われたら ほか)
|
| 7 |
第4章 “事例で学ぶ”アサーティブな対処法(沈黙―カスハラのセリフには無反応を決め込む!
|
| 8 |
承認欲求の充足―カスハラ客の自尊心にはたらきかける! ほか)
|
| 9 |
第5章 法律を味方につける(「軽犯罪法」
|
| 10 |
迷惑防止条例 ほか)
|
Customer Reviews
You can earn rewards points for writing a review.
Find out what other customers have to say about this item. Please also write your own review.
This item is no longer available at our website, but it may still be available at other online shops within Japan. If you find one in Proxy Shopping Search results, go to the product page and click on "Get a Quote" button. We will then be glad to obtain it for you (Service Details).
Attention: Proxy Shopping service is provided by CDJapan and order will be place on your behalf by CDJapan, with additional handling fees. For more information, please see Service Details.