ANA No VIP Tanto Sha Ni Daidai Tsutawaru Kokoro Wo Ugokasu Maho No Hanashikata (Sammaku Bunko)

[Machine Translation] Only VIPs Know How to Speak in a Way that Really Conveys Your Message! There are times when you have to say something "difficult to say" to your business partner, boss, neighbor, friend, or even family member. How can you say it in such situations without making anyone feel bad and getting them to do what you want? This book is packed with hints for this difficult question. The author, a top executive in the CA industry who has trained more than 5,000 CAs in the Human Resource Management Division, and who has also served politicians and members of the Imperial Family, finally reveals the secrets that have been passed down from generation to generation by ANA's VIP staff. In this book, you will learn how to speak in a way that is both clear and effective, and that will make you more likeable.

VIP担当だけが知っている、「ほんとうに伝わる」話し方!仕事相手や会社の上司、ご近所の方、友人や家族でも、「言いにくいこと」を言わなければならない場合があります。そんなときどう言えば、誰もイヤな気持ちにさせず、自分の希望どおりに動いてもらえるでしょうか?その難題へのヒントが本書には詰め込まれています。政治家や皇室などもアテンドし、人財管理部門で5000人以上のCAを育成したCA界のトップである著者が、ANAのVIP担当に代々伝わる秘伝をついに公開。きちんと伝わりすっきり解決、しかも好感度も上がる魔法の話し方がこの一冊で身につきます。