BOOK
Kaden Seihin Advisor Shikaku CS to Kanren Hoki 2018 Nemban (Kaden Seihin Kyokai Nintei Shikaku Series)
Kaden Seihin Kyokai / Hen
1800yen
(1980yen Tax incl. in Japan)
| Points You Earn | 1% (18p) |
|---|---|
| Release Date | mid December 2017 |
| Availability | In Stock at Supplier:Usually ships in 2-4 days |
Product Details
| Catalog No. | NEOBK-2172689 |
|---|---|
| JAN/ISBN | 9784140721315 |
| Product Type | BOOK |
| Label/Distributor | NHK SYUPPAN |
| Pages | 191 |
|---|
Books are basically written in Japanese except for bilingual books or ones indicated as not written only in Japanese.
Related Artists
Translate Description
*As it is a machine translation, the result may not provide an accurate description. Please use it only as a reference. *Not available within the China mainland region.
Description in Japanese
家電製品アドバイザー資格CSと関連法規 2018年版 (家電製品協会認定資格シリーズ) / 家電製品協会/編
2018年3月・9月実施の資格試験合格を目指す人に最適な最新テキスト。CSでは店頭接客の基本に加え、ご高齢のお客様、リフォームをお考えのお客様など、多様なシチュエーションごとに最新の知識を整理。関連法規では家電販売に関わる基本的な法規について、改正動向を含め体系的に解説。
Related Offer & Feature
Tracklisting
| 1 |
1章 CS総論
|
| 2 |
2章 礼儀・マナーの基本
|
| 3 |
3章 販売前のCSポイント
|
| 4 |
4章 販売時のCSポイント
|
| 5 |
5章 販売後のCSポイント
|
| 6 |
6章 不良発生時のCSポイント
|
| 7 |
7章 環境・省エネに関する法規
|
| 8 |
8章 消費者とのコミュニケーションに際して留意すべき法規
|
| 9 |
9章 知的財産等保護に関する法規
|
| 10 |
10章 独占禁止法・景品表示法とそれらに関連するルール
|
| 11 |
11章 製品安全に関する法規
|
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