BOOK
Ichiryu No Service Ha Kando Wo Umu Nihombashi Takashimaya Concierge Ga Taisetsu Ni Suru Shigoto No Shukan
Shikida Shobo / Cho
1296yen
(1426yen Tax incl. in Japan)
| Points You Earn | 1% (12p) |
|---|---|
| Release Date | October 2014 |
| Availability | Backorder:Usually ships in 1-3 weeks |
Product Details
| Catalog No. | NEOBK-1725990 |
|---|---|
| JAN/ISBN | 9784779011238 |
| Product Type | BOOK |
| Label/Distributor | Gentosha Renaissance |
| Pages | 215 |
|---|
Books are basically written in Japanese except for bilingual books or ones indicated as not written only in Japanese.
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Translate Description
*As it is a machine translation, the result may not provide an accurate description. Please use it only as a reference. *Not available within the China mainland region.
Description in Japanese
一流のサービスは感動を生む 日本橋高島屋コンシェルジュが大切にする仕事の習慣 / 敷田正法/著
あらゆる問い合わせに“No”と言わない応対が「あの人は頼りになる!」と、お客様の間で大評判。いまやメディアの取材申し込みや講演依頼が殺到!おもてなしのプロが教える“働き方”と“生き方”のヒント。
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Tracklisting
| 1 |
第1章 営業畑からコンシェルジュに
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| 2 |
第2章 お客様は王様、神様ではありません
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| 3 |
第3章 「NO」と言わないホスピタリティ
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| 4 |
第4章 ネットワークが窮地を救う
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| 5 |
第5章 営業に直結する「おもてなし」
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| 6 |
第6章 顧客感動を生むビジネス訓十カ条
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