BOOK
Ima Sugu Dekiru! Shippai Shinai Kanja Claim Taio Jutsu (Iryo Keiei Book Let 08 Iryo Keiei Shi No Tame No Gemba Ryoku up Series 8)
Hara, Satoshi Hi/ko Cho
700yen
(770yen Tax incl. in Japan)
| Points You Earn | 1% (7p) |
|---|---|
| Release Date | November 28, 2013 |
| Availability | Backorder:Usually ships in 1-3 weeks |
Product Details
| Catalog No. | NEOBK-1592086 |
|---|---|
| JAN/ISBN | 9784864392204 |
| Product Type | BOOK |
| Pages | 72 |
|---|
Books are basically written in Japanese except for bilingual books or ones indicated as not written only in Japanese.
Related Artists
Description in Japanese
今すぐできる!失敗しない患者クレーム対応術 (医療経営ブックレット 08 医療経営士のための現場力アップシリーズ 8) / 原聡彦/著
Related Offer & Feature
Tracklisting
| 1 |
1 患者クレームを未然に防ぐ体制と環境の整備(職員が安心して働ける環境を整える
|
| 2 |
病院が努力していることを「見える化」する ほか)
|
| 3 |
2 患者クレーム対応のための3つの鉄則(鉄則1:組織対応
|
| 4 |
鉄則2:クレーム初期対応の3ステップ ほか)
|
| 5 |
3 クレームの教訓化とスタッフのサポート(院内研修によるクレームの教訓化
|
| 6 |
傷ついた職員をサポートする仕組みづくり)
|
| 7 |
4 Q&Aでよくわかる!悪質クレーマーの撃退法(悪質なハードクレーム
|
| 8 |
基本的なトークマニュアル ほか)
|
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