Sekaichi No Service Ju Nen Mae No Okyakusama Wo Wasurenai (PHP Shinsho)
Shimono Takashi Sachi / Cho
| Points You Earn | 1% (7p) |
|---|---|
| Release Date | November 18, 2012 |
| Availability | In Stock at Supplier:Usually ships in 2-4 days |
Product Details
| Catalog No. | NEOBK-1382077 |
|---|---|
| JAN/ISBN | 9784569808536 |
| Product Type | BOOK |
| Label/Distributor | PHP |
| Pages | 195 |
|---|
Books are basically written in Japanese except for bilingual books or ones indicated as not written only in Japanese.
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Description
Translate Description
Description in Japanese
世界一のサービス 十年前のお客様を忘れない (PHP新書) / 下野隆祥/著
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Tracklisting
| 1 |
第1章 一流のサービスは「哲学」である(一流は一流を知る
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| 2 |
マニュアル通りのサービスは衰退する ほか)
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| 3 |
第2章 世界一のサービスを目指して(日本のフランス料理の黎明期
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| 4 |
世界を歩いてきたお客様に学ぶ日々 ほか)
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| 5 |
第3章 サービスは「細部」にこそ宿る(常に人から見られているという意識を持つ
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| 6 |
サービスは「情報産業」だ ほか)
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| 7 |
第4章 レストラン・サービスの流れとその裏側(まずは掃除から始まる
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| 8 |
予約が入った瞬間に「演出」が始まる ほか)
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| 9 |
第5章 二つの世界大会(国家戦略としての料理とサービス
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| 10 |
世界一を目指す猛特訓―宮崎辰氏 ほか)
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