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BOOK

Sekaichi No Service Ju Nen Mae No Okyakusama Wo Wasurenai (PHP Shinsho)

Shimono Takashi Sachi / Cho

760yen
(836yen Tax incl. in Japan)
US$ 4.85
Points You Earn 1% (7p)
Release Date November 18, 2012
Availability In Stock at Supplier:Usually ships in 2-4 days
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Product Details

Catalog No.NEOBK-1382077
JAN/ISBN 9784569808536
Product Type BOOK
Label/DistributorPHP
Pages 195

Books are basically written in Japanese except for bilingual books or ones indicated as not written only in Japanese.

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Description

[Machine Translation] The representative Japanese service professional, who served as the first general manager of the first French restaurant "Robuchon" in Japan, talks about the essence of "the best service in the world," which he has been striving for. He also introduces the world service competition in which he served as a judge. What are the habits, abilities, and philosophies necessary for top-notch service?

Translate Description

*As it is a machine translation, the result may not provide an accurate description. Please use it only as a reference. *Not available within the China mainland region.

Description in Japanese

世界一のサービス 十年前のお客様を忘れない (PHP新書) / 下野隆祥/著

フランス最高峰のレストラン「ロブション」の日本第一号店の初代総支配人を務めるなど、日本を代表するサービスのプロが、自ら目指してきた「世界一のサービス」の神髄を語る。さらに、自身が審査員を務めたサービスの世界コンクールも紹介。超一流のサービスに必要な習慣、能力、思想とは。

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    Tracklisting

    1
    第1章 一流のサービスは「哲学」である(一流は一流を知る
    2
    マニュアル通りのサービスは衰退する ほか)
    3
    第2章 世界一のサービスを目指して(日本のフランス料理の黎明期
    4
    世界を歩いてきたお客様に学ぶ日々 ほか)
    5
    第3章 サービスは「細部」にこそ宿る(常に人から見られているという意識を持つ
    6
    サービスは「情報産業」だ ほか)
    7
    第4章 レストラン・サービスの流れとその裏側(まずは掃除から始まる
    8
    予約が入った瞬間に「演出」が始まる ほか)
    9
    第5章 二つの世界大会(国家戦略としての料理とサービス
    10
    世界一を目指す猛特訓―宮崎辰氏 ほか)

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