BOOK
ANA Ga Mezasu CS Okyakusama Totomoni Saiko No Yorokobi Wo Tsukuru
Nippon Seisan Sei Hombu / Hen
1600yen
(1760yen Tax incl. in Japan)
| Points You Earn | 1% (16p) |
|---|---|
| Release Date | January 29, 2012 |
| Availability | In Stock at Supplier:Usually ships in 2-4 days |
Product Details
| Catalog No. | NEOBK-1074952 |
|---|---|
| JAN/ISBN | 9784820119951 |
| Product Type | BOOK |
| Pages | 229 |
|---|
Books are basically written in Japanese except for bilingual books or ones indicated as not written only in Japanese.
Description in Japanese
ANAが目指すCS お客様と共に最高の歓びを創る / 日本生産性本部/編
Related Offer & Feature
Tracklisting
| 1 |
第1章 CSは危機感から始まった
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| 2 |
第2章 「ANAらしさ」とは何か
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| 3 |
第3章 ひまわりプロジェクト-CSを起点としたブランド戦略
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| 4 |
第4章 ANAのCSを支える現場力(1)コールセンター・客室部門・空港部門
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| 5 |
第5章 ANAのCSを支える現場力(2)運航部門・整備部門・グランドハンドリング部門
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| 6 |
第6章 お客様の声を活かす仕組み
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| 7 |
第7章 TEAM ANAの未来を創るCS
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