①Authentic and Brand New

All audio/gadget products available at CDJapan are 100% authentic.
They are all brand new, we send them directly from Japan after carefully
packaging each order.

②Returns Policy

[Unopened Items]
You may return any unopened item in its original condition for a refund, as long as you email us within 30 days from receiving the package.

In case there is a manufacturer's defect, we will send a replacement upon receiving the product back, if the product is still available.
If the item is no longer obtainable, we will process a full refund.

[How to Return]
Email our Returns Department in advance to receive an RMA number. 
Refunds and replacements are not accepted if a product is returned to us without prior notice.
You must send out the product within a month from emailing us about the return.
In case you're returning a part of a set, please make sure to return the entire set. If you receive any bonus item, please return it along with the items you're returning.
(Please provide us with a photo of the damage and also the box we used to send.) 

Also remember to register your package as we will not be able to process a refund if it is lost on the way to our office. The return postage will be credited to your customer account in shopper points upon receiving the item back.

③Choose from 6 different payment options

We accept Credit Cards, PayPal, Check Cards (VISA, VISA Check Card, VISA Electron, MasterCard, MasterCard Check Card, American Express, Diners Club, JCB), International Postal Money Order, Alipay, and Cash (Japanese Yen or US Dollars).

If you don't have a credit card, or would not like to use it for online shopping, you can still enjoy convenient shopping by selecting International Postal Money Order or Cash Payment for payment method.

④Choose from 7 different shipping methods

Since 1997, we have shipped orders to all parts of the world. Wherever you're located, you can receive items straight from Japan. Various shipping methods are available, including FedEx, EMS, Registered Air Mail, Air Mail, Registered SAL, SAL, and SAL Parcel Post.