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COVID19 Shipping Restriction Summary

Most questions can be answered here
COVID-19 Related FAQ

COVID-19 Shipping Delay Updates

Please note the information is updated constantly.

Update May 31, 2021 (1/2): Resumption of EMS Service to the U.S.
Update May 31, 2021 (2/2): Additional Fees for EMS Addressed to Zone 2
Update Mar. 13, 2021: Japan Post to Suspend Shipping with Additional Countries
Update Mar. 18, 2021: Japan Post to Resume Shipping with Additional Countries
Update Feb. 24, 2021: Japan Post to Resume Shipping with Additional Countries
Update Feb. 8, 2021: Japan Post to Suspend Shipping to Myanmar



See Complete Update History

Currently Suspended Countries by Shipping Methods

FedEx
DHL

Japan Post: EMS & Airmail
Japan Post General Information
Update: May.19, 2021 International Mail Service Availability Chart

Update May 31, 2021 (1/2): Resumption of EMS Service to the U.S.

Japan Post announced that they will resume shipping with EMS for the U.S.from June 1, 2021.

Following this update, Japan Post will introduce additional fees for EMS addressed to the U.S. effective of June 1 due to rising transportation costs.

These additional shipping fees will take effect in CDJapan's shipping fees as well.

Note that a large increase in EMS items are expected immediately upon resuming its service and delivery may be subject to delays for the time being.
Additional Fees will also apply to packages addressed to Zone 2

See here for Japan Post Announcement

Update May 31, 2021 (2/2):Additional Fees for EMS Addressed to Zone 2

Following the resumption of EMS Service to the U.S., starting June 1, 2021, Japan Post will introduce additional fees for EMS addressed to Zone 2 addressed below due to rising transportation costs.

These additional shipping fees will take effect in CDJapan's shipping fees as well.
See here for Japan Post Announcement

[Zone 2]

Oceania

North America

Europe

Central America

Middle East

Update Mar. 13, 2021: Japan Post to Suspend Shipping with Additional Countries

EMS & Registered & Non-Registered AIRMAIL

  • Cambodia

Registered & Non-Registered AIRMAIL

  • Kazakhstan

Update Mar.18, 2021: Japan Post to Resume Shipping with Additional Countries

EMS & Registered & Non-Registered AIRMAIL

  • Maldives

Registered & Non-Registered AIRMAIL

  • Afghanistan

Update Feb.24, 2021: Japan Post to Resume Shipping with Additional Countries

EMS & Registered & Non-Registered AIRMAIL

  • Algeria
  • Argentina
  • Chile
  • Colombia
  • Cyprus
  • Ethiopia
  • Iran
  • Iraq
  • Ireland
  • Jordan
  • Kuwait
  • Morocco
  • Nepal
  • Oman
  • Pakistan
  • Rwanda
  • Uganda
  • Ukraine

Registered & Non-Registered AIRMAIL

  • Mozambique

Update Feb.8, 2021: Japan Post to Suspend EMS and Airmail to Myanmar

EMS & Registered AIRMAIL & Non-Registered Airmail

  • Myanmar

Update Nov.26, 2020: Japan Post to Suspend EMS and Reg-Airmail Destined to Canada

EMS & Registered AIRMAIL

  • Canada
    Note that Non-Registered Airmail is still shipping

Update Nov.24, 2020: Japan Post to Resume EMS and Airmail Shipping for Malaysia

EMS & AIRMAIL

  • Malaysia

Update Nov.11, 2020: Japan Post to Resume Shipping with Additional Countries.

Non-Registered AIRMAIL

  • Australia

This also includes printed matters up to 5kg.

EMS & AIRMAIL

  • Myanmar
  • Panama

Update Nov. 2, 2020 : Japan Post to Suspend EMS and Airmail Destined to Malaysia

Japan Post announced that they will suspend EMS and Airmail destined to Malaysia in light of the recent Coronavirus cluster outbreak at Kuala Lumpur Airport.

Update Oct. 8, 2020 : Japan Post to Resume Shipping with Non-Registered Airmail to the U.S.

Japan Post announced that they will resume shipping with Non-Registered Airmail as well as printed matters up to 5kg by Airmail from Oct. 9, 2020.

Note that there still may be some delays due to COVID 19 related issues.

Also even if you have sent a request to change your shipping method to us, we will send your order in your original shipping method if we have not processed the change yet. In such case, the charge will remain the same.

Update Sep 11, 2020 :DHL to Partially Resume Shipping with the Philippines

DHL announced that they can resume shipping with the Philippines except for currently restricted areas.

To see if your area is served, ,click here to see all currently restricted post code areas.

Note that there still may be some delays due to COVID 19 related issues. Also even if you have sent a request to change your shipping method to us, we will send your order in your original shipping method if we have not processed the change yet. In such case, the charge will remain the same.

Update Sep 10, 2020 : Japan Post to Resume Shipping with Additional Countries

Japan Post announced more countries where they will resume shipping with EMS and Airmail from Sep 11, 2020.

Note that there still may be some delays due to COVID 19 related issues.

Also even if you have sent a request to change your shipping method to us, we will send your order in your original shipping method if we have not processed the change yet. In such case, the charge will remain the same.

Countries to Resume

EMS

  • Ecuador
  • Gabon
  • Côte d'Ivoire
  • Ghana
  • Nigeria
  • Madagascar
  • Mauritius
  • Kenya
  • South Africa

AIRMAIL

  • Angola
  • Ecuador
  • Gabon
  • Côte d'Ivoire
  • Ghana
  • Nigeria
  • Madagascar
  • Mauritius
  • Kenya
  • South Africa

Update August 28, 2020 : Japan Post to Resume Shipping with Additional Countries

Japan Post announced more countries where they will resume shipping with EMS and Airmail from August 27, 2020.

Note that there still may be some delays due to COVID 19 related issues.

Also even if you have sent a request to change your shipping method to us, we will send your order in your original shipping method if we have not processed the change yet. In such case, the charge will remain the same.

Countries to Resume

EMS

  • Egypt

AIRMAIL

  • Egypt
  • Suriname

Update August 7, 2020 : Japan Post to Resume and Suspend Shipping with Additional Countries

Japan Post announced more countries where they will resume and suspend shipping with EMS and Airmail from August 7, 2020.

Note that there still may be some delays due to COVID 19 related issues.

Also even if you have sent a request to change your shipping method to us, we will send your order in your original shipping method if we have not processed the change yet. In such case, the charge will remain the same.

Countries to Resume

EMS

  • Turkey
  • Sri Lanka
  • San Marino
  • Tunisia
  • Liechtenstein

AIRMAIL

  • Albania
  • Anguilla
  • Armenia
  • Azerbaijan
  • Belarus
  • Cape Verde
  • Equatorial Guinea
  • Gambia
  • Guinea-Bissau
  • Independent State of Samoa
  • Liechtenstein
  • Malta
  • Montenegro
  • North Macedonia
  • San Marino
  • Slovakia
  • Sri Lanka
  • St. Helena
  • Tunisia
  • Turkey
  • Vatican

Newly Suspended Countries

EMS & Airmail

Solomon Islands

Update July 17, 2020 : Japan Post to Resume and Suspend Shipping with Additional Countries

Japan Post announced more countries where they will resume and suspend shipping with EMS and Airmail from July 17, 2020.

Note that there still may be some delays due to COVID 19 related issues.

Also even if you have sent a request to change your shipping method to us, we will send your order in your original shipping method if we have not processed the change yet. In such case, the charge will remain the same.

Countries to Resume

EMS & Airmail

  • China
  • Cook Islands
  • Indonesia

Airmail

  • Greenland
  • Serbia
  • Feroe Islands
  • Tunisia

Newly Suspended Countries

EMS & Airmail

  • Myanmar

Airmail

  • Bolivia

Update June 30, 2020 : Japan Post to Resume Shipping with Additional Countries

Japan Post announced more countries where they will resume with shipping with EMS and Airmail from July 1, 2020.

Note that there still may be some delays due to COVID 19 related issues. Also even if you have sent a request to change your shipping method to us, we will send your order in your original shipping method if we have not processed the change yet. In such case, the charge will remain the same.

EMS

  • China

EMS and Airmail

  • Italy
  • New Zealand
  • Philippines

Update June 18, 2020 : Japan Post to Resume Shipping with Various Countries

Japan Post announced a list of countries where they will resume with shipping with EMS and Airmail. Note that there still may be some delays due to COVID 19 related issues.

Also note that even if you have sent a request to change your shipping method to us, we will send your order in your original shipping method if we have not processed the change yet.
In such case, the charge will remain the same.

  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Czech Republic
  • Denmark
  • Estonia
  • Hungary
  • Latvia
  • Lithuania
  • Luxembourg
  • Norway
  • Poland
  • Portugal
  • Slovenia
  • Spain
  • Sweden

Update June 11, 2020 : Fedex to Resume Shipping with Various Countries

FedEx announced a list of countries where they will resume with shipping and also countries that will continue to suspend deliveries. Note that there still may be some delays due to COVID 19 related issues.

Suspension Lifted Countries

North America

  • Guam

Asia

  • Cambodia
  • Mongolia
  • Brunei
  • Timor-Leste

Oceania

  • New Caledonia
  • American Samoa
  • Independent State of Samoa
  • Fiji
  • Palau
  • Tonga
  • Tuvalu
  • Vanuatu
  • Solomon Islands

Suspension Extended Countries

Asia

  • Lao People's Democratic Republic
  • Myanmar

Oceania

  • French Polynesia
  • Wallis and Futuna
  • Kiribati

Update June 5, 2020 : Japan Post to Resume Service for Switzerland

  • Japan Post will resume with EMS, Registered Airmail, and Airmail for Switzerland .

Update May 20, 2020 : Additionally Suspended Countries / Regions by FedEx

  • Peru

Update April.23, 2020 : Additionally Suspended Countries / Regions

[Important Note]

Japan post will suspend deliveries by EMS and Airmail to all areas in the United States of America.

EMS & Airmail

North/Central America

  • United States of America
  • Anguilla
  • Virgin Islands of the United States
  • Puerto Rico

Asia

  • Timor-Leste

Europe

  • Ukraine
  • Greenland
  • Slovakia
  • Slovenia
  • Faroe Islands

Oceania

  • Wake Island
  • Northern Mariana Islands
  • Guam
  • Christmas Island
  • Cocos (Keeling) Islands
  • Saipan
  • Tonga
  • Nauru
  • Norfolk Island
  • Vanuatu
  • Palau
  • American Samoa
  • Marshall Islands
  • Midway Atoll
  • Micronesia
  • Wallis and Futuna
  • Pitcairn Islands

Africa

  • Cameroon
  • Republic of the Gambia
  • Republic of Congo

All Postal Services Suspended

Asia

  • Nepal

Europe

  • Spain

North / Central America

  • Curacao
  • Saint-Pierre-et-Miquelon
  • Martinique

South America

  • French Guiana

Africa

  • Gabon
  • Guinea
  • Côte d'Ivoire
  • Comoros
  • Central African Republic
  • Niger
  • Burkina Faso
  • Benin
  • Mali

Update April.22, 2020 : Additionally Suspended Countries / Regions

Philippines

Suspended Areas

[EMS and Airmail]
All areas suspended

Update April.16, 2020 : Additionally Suspended Countries / Regions

North America

Suspended Areas

[EMS]

  • New York International Service Center
    First 3 digits of zip code: 006-089, 100-399

  • San Francisco International Service Center
    First 3 digits of zip code: 590-599, 820-838, 936-966, 970-999.

[Airmail]

  • New York International Service Center
    Zip codes starting with 0, 1, 2, or 3.

  • Chicago International Service Center
    Zip codes starting with 4, 5, or 6.

  • San Francisco International Service Center
    Zip codes starting with 7, 8, or 936-966, 970-999

Operating, Yet Delayed Areas

[EMS]

  • Chicago International Service Center
    First 3 digits of zip code: 400-588, 600-693, 700-799
         
  • Los Angeles International Service Center
    First 3 digits of zip code: 800-819, 840-935

[Airmail]

  • Los Angeles International Service Center
    First 3 digits of zip code: 900-935

Philippines

Suspended Areas

[EMS and Airmail]
Luzon Island including metro Manila.

Other Areas

Lao, Tonga, Tuvalu, Vanuatu, Wallis and Futuna

Update April.9, 2020 : Additionally Suspended Countries

Due to the coronavirus related delays, we are experiencing difficulties sending packages and are also receiving many packages back to our office.

In such case, we will contact the customer suggesting an alternative shipping method, if there are any.

However please note that packages are expected to take time to return, and also may not be showing accurate tracking information.

Japan Post: EMS & Airmail

Japan Post General Information : Updated April 9, 2020 https://www.post.japanpost.jp/int/information/index_en.html

List of Countries not shipping by EMS and Airmail. https://www.post.japanpost.jp/int/information/2020/0409_01_01_en.pdf

Europe

  • Sweden
  • Denmark
  • Norway
  • Serbia

Asia

  • Bhutan

Oceania

  • Australia
  • Fiji

Africa

  • Zimbabwe
  • Botswana

【Notes regarding North America】

As the number of flights to North America has been heavily reduced, packages by EMS and Airmail are estimated to wait for more than two weeks to find a flight to carry the package . Therefore, there should be a considerable amount of delay in North America.

FedEx

Asia

  • India
  • Laos
  • Myanmar

South America

  • Peru

Oceania

  • French Polynesia
  • Wallis and Futuna
  • Kiribati

Update April.9, 2020: SAL Shipping for Pre-Orders after Oct.2020

While SAL is still suspended, we will start accepting SAL shipping for products scheduled to be released after October 2020.

Update April.1, 2020: Shipping Delays for COVID-19

Currently the situation is different for shipments in each country. Please check the shipping information before you place an order.

As many countries have been suspended the package by postal services, such as EMS, Airmail and SAL, please select DHL or FedEx.
Please note some items are not allowed to select DHL and FedEx.

DHL

Delivery suspension: India

Partial Suspension in the Philippines
*Further details on the suspended area will be updated

Partial Suspension in France
Please check the detail from the link below.
https://www.cdjapan.co.jp/feature/20200401

FedEx

Priority
There is a temporary delay

Economy
suspended

Japan Post

 General information
 https://www.post.japanpost.jp/int/information/index_en.html

These are the countries, no shipment by EMS and Airmail.  

 https://www.post.japanpost.jp/int/information/2020/0401_02_01_en.pdf
      

All SAL shipment is not accepted to order at this moment. However we will take orders for products scheduled to be released after Oct. 2020.

Update History

Update Nov. 26, 2020: Japan Post to Suspend EMS and Reg-Airmail Destined to Canada
Update Nov. 24, 2020: Japan Post to Resume EMS and Airmail Shipping for Malaysia
Update Nov. 11, 2020: Japan Post to Resume Shipping with Additional Countries
Update Nov. 2, 2020: Japan Post to Suspend EMS and Airmail Destined to Malaysia Update Oct. 08, 2020: Japan Post to Resume with Non-Registered Airmail to the U.S.
Update Sep 11, 2020: DHL to Partially Resume Shipping with the Philippines
Update Sep 10, 2020: Japan Post to Resume Shipping with Additional Countries
Update August 28, 2020: Japan Post to Resume Shipping with Additional Countries
Update August 7, 2020: Japan Post to Resume Shipping with Additional Countries
Update July 17, 2020: Japan Post to Resume and Suspend Shipping with Additional Countries
Update June 30, 2020: Japan Post to Resume Shipping with Additional Countries
Update June 18, 2020: Japan Post to Resume Shipping with Various Countries
Update June 11, 2020: Fedex to Resume Shipping with Various Countries
Update June 5, 2020: Japan Post to Resume Shipping with Switzerland
Update May.28, 2020: List of Suspended Countries by Japan Post
Update May.25, 2020: COVID-19 Related FAQ
Update May 20, 2020: Additionally Suspended Countries / Regions
Update May.7, 2020: COVID-19 Related FAQ
Update April.27, 2020: COVID19 Shipping Restriction Summary
Update April.23, 2020: Additionally Suspended Countries / Regions
Update April.22, 2020: Additionally Suspended Countries / Regions
Update April.16, 2020 No.3: Additionally Suspended Coutries / Regions
Update April.16, 2020 No.2: Updates in Chinese
Update April.9, 2020: Additionally Suspended Countries
Update April.9, 2020: SAL Shipping for Pre-Orders after Oct.2020
Update April.1, 2020: Shipping Delays for COVID-19

【2020.4.23更新】

日本邮政

北美

  • 全部区域

其他地区

  • 老挝,汤加,图瓦卢,瓦努阿图,瓦利斯·法图纳  

菲律宾  

停止发送和派送的区域

[EMS、Airmail]

  • 包含马尼拉首都圈在内的吕宋岛全境

【2020.4.9更新】

虽然现在SAL存在运输限制,对于发售日期为2020年10月之后的商品,您依然可以选择SAL作为运输方式下单。

【2020.4.1更新】

发往各国的物流状况通知派送状况会时常更新,请留意查看最新信息。现在,CDJapan正常接受订单,但由于各国可发货情况不同,我们建议您在确认所在国的运输状况之后再进行下单。日本邮政EMS,Airmail、SAL(全面停止)运输方式对各国均有相应的揽收限制,若您处于被限制的国家,我们建议您使用DHL、Fedex。

DHL

已停止派送的国家:菲律宾、印度 停止部分区域派送的国家:法国(详情请见链接)

FedEx

尚无特殊运输限制

日本邮政

整体情况  https://www.post.japanpost.jp/int/information/index_en.html  

在链接中查看 下述国家EMS和Airmail停止发货   https://www.post.japanpost.jp/int/information/2020/0401_02_01_en.pdf

在链接中查看 SAL全面停止 虽然现在SAL存在运输限制,对于发售日期为2020年10月之后的商品,您依然可以选择SAL作为运输方式下单。