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COVID19 Shipping Restriction Summary

Most questions can be answered here
COVID-19 Related FAQ

COVID-19 Shipping Delay Updates

Please note the information is updated constantly.

Update June 5, 2020 :Japan Post to Resume Service for Switzerland
Update May.28, 2020: List of Suspended Countries by Japan Post
Update May.25, 2020: COVID-19 Related FAQ
Update May 20, 2020 : Additionally Suspended Countries / Regions
Update May.7, 2020: COVID-19 Related FAQ
Update April.27, 2020: COVID19 Shipping Restriction Summary
Update April.23, 2020 : Additionally Suspended Countries / Regions
Update April.22, 2020 : Additionally Suspended Countries / Regions
Update April.16, 2020 No.3: Additionally Suspended Coutries / Regions
Update April.16, 2020 No.2: Updates in Chinese
Update April.9, 2020 : Additionally Suspended Countries
Update April.9, 2020: SAL Shipping for Pre-Orders after Oct.2020
Update April.1, 2020: Shipping Delays for COVID-19

Currently Suspended Countries by Shipping Methods

FedEx
DHL

Japan Post: EMS & Airmail
Japan Post General Information
Updated: April 23, 2020 List of Suspended Countries by Japan Post

Update June 5, 2020 : Japan Post to Resume Service for Switzerland

  • Japan Post will resume with EMS, Registered Airmail, and Airmail for Switzerland .

Update May 20, 2020 : Additionally Suspended Countries / Regions by FedEx

  • Peru

Update April.23, 2020 : Additionally Suspended Countries / Regions

[Important Note]

Japan post will suspend deliveries by EMS and Airmail to all areas in the United States of America.

If you wish to change your shipping method to DHL or FedEx, send us a request: info@cdjapan.co.jp

EMS & Airmail

North/Central America

  • United States of America
  • Anguilla
  • Virgin Islands of the United States
  • Puerto Rico

Asia

  • Timor-Leste

Europe

  • Ukraine
  • Greenland
  • Slovakia
  • Slovenia
  • Faroe Islands

Oceania

  • Wake Island
  • Northern Mariana Islands
  • Guam
  • Christmas Island
  • Cocos (Keeling) Islands
  • Saipan
  • Tonga
  • Nauru
  • Norfolk Island
  • Vanuatu
  • Palau
  • American Samoa
  • Marshall Islands
  • Midway Atoll
  • Micronesia
  • Wallis and Futuna
  • Pitcairn Islands

Africa

  • Cameroon
  • Republic of the Gambia
  • Republic of Congo

All Postal Services Suspended

Asia

  • Nepal

Europe

  • Spain

North / Central America

  • Curacao
  • Saint-Pierre-et-Miquelon
  • Martinique

South America

  • French Guiana

Africa

  • Gabon
  • Guinea
  • Côte d'Ivoire
  • Comoros
  • Central African Republic
  • Niger
  • Burkina Faso
  • Benin
  • Mali

Update April.22, 2020 : Additionally Suspended Countries / Regions

Philippines

Suspended Areas

[EMS and Airmail]
All areas suspended

Update April.16, 2020 : Additionally Suspended Countries / Regions

North America

Suspended Areas

[EMS]

  • New York International Service Center
    First 3 digits of zip code: 006-089, 100-399

  • San Francisco International Service Center
    First 3 digits of zip code: 590-599, 820-838, 936-966, 970-999.

[Airmail]

  • New York International Service Center
    Zip codes starting with 0, 1, 2, or 3.

  • Chicago International Service Center
    Zip codes starting with 4, 5, or 6.

  • San Francisco International Service Center
    Zip codes starting with 7, 8, or 936-966, 970-999

Operating, Yet Delayed Areas

[EMS]

  • Chicago International Service Center
    First 3 digits of zip code: 400-588, 600-693, 700-799
         
  • Los Angeles International Service Center
    First 3 digits of zip code: 800-819, 840-935

[Airmail]

  • Los Angeles International Service Center
    First 3 digits of zip code: 900-935

Philippines

Suspended Areas

[EMS and Airmail]
Luzon Island including metro Manila.

Other Areas

Lao, Tonga, Tuvalu, Vanuatu, Wallis and Futuna

Update April.9, 2020 : Additionally Suspended Countries

Due to the coronavirus related delays, we are experiencing difficulties sending packages and are also receiving many packages back to our office.

In such case, we will contact the customer suggesting an alternative shipping method, if there are any.

However please note that packages are expected to take time to return, and also may not be showing accurate tracking information.

Japan Post: EMS & Airmail

Japan Post General Information : Updated April 9, 2020 https://www.post.japanpost.jp/int/information/index_en.html

List of Countries not shipping by EMS and Airmail. https://www.post.japanpost.jp/int/information/2020/0409_01_01_en.pdf

Europe

  • Sweden
  • Denmark
  • Norway
  • Serbia

Asia

  • Bhutan

Oceania

  • Australia
  • Fiji

Africa

  • Zimbabwe
  • Botswana

【Notes regarding North America】

As the number of flights to North America has been heavily reduced, packages by EMS and Airmail are estimated to wait for more than two weeks to find a flight to carry the package . Therefore, there should be a considerable amount of delay in North America.

FedEx

North America

  • Guam

Asia

  • India
  • Cambodia
  • Laos
  • Myanmar
  • Mongolia
  • Brunei
  • Timor-Leste

South America

  • Peru

Oceania

  • French Polynesia
  • Samoa
  • Fiji
  • Solomon Islands
  • New Caledonia
  • Palau
  • Tonga
  • Tuvalu
  • Vanuatu
  • Wallis and Futuna

Philippines:

All areas are suspended except for the regions in following zip codes.
The following post codes are deliverable areas.

   1000, 1630, 1632,1700, 1771, 2001,2009, 2010, 2022,
   2023, 2200, 2222,2301, 2600, 3311,4024, 4025, 4026,
   4027, 4106, 4107,4114, 4116, 4232,4233, 4234

Update April.9, 2020: SAL Shipping for Pre-Orders after Oct.2020

While SAL is still suspended, we will start accepting SAL shipping for products scheduled to be released after October 2020.

Update April.1, 2020: Shipping Delays for COVID-19

Currently the situation is different for shipments in each country. Please check the shipping information before you place an order.

As many countries have been suspended the package by postal services, such as EMS, Airmail and SAL, please select DHL or FedEx.
Please note some items are not allowed to select DHL and FedEx.

DHL

Delivery suspension: India

Partial Suspension in the Philippines
*Further details on the suspended area will be updated

Partial Suspension in France
Please check the detail from the link below.
https://www.cdjapan.co.jp/feature/20200401

FedEx

Priority
There is a temporary delay

Economy
suspended

Japan Post

 General information
 https://www.post.japanpost.jp/int/information/index_en.html

These are the countries, no shipment by EMS and Airmail.  

 https://www.post.japanpost.jp/int/information/2020/0401_02_01_en.pdf
      

All SAL shipment is not accepted to order at this moment. However we will take orders for products scheduled to be released after Oct. 2020.

【2020.4.23更新】

日本邮政

北美

  • 全部区域

其他地区

  • 老挝,汤加,图瓦卢,瓦努阿图,瓦利斯·法图纳  

菲律宾  

停止发送和派送的区域

[EMS、Airmail]

  • 包含马尼拉首都圈在内的吕宋岛全境

【2020.4.9更新】

虽然现在SAL存在运输限制,对于发售日期为2020年10月之后的商品,您依然可以选择SAL作为运输方式下单。

【2020.4.1更新】

发往各国的物流状况通知派送状况会时常更新,请留意查看最新信息。现在,CDJapan正常接受订单,但由于各国可发货情况不同,我们建议您在确认所在国的运输状况之后再进行下单。日本邮政EMS,Airmail、SAL(全面停止)运输方式对各国均有相应的揽收限制,若您处于被限制的国家,我们建议您使用DHL、Fedex。

DHL

已停止派送的国家:菲律宾、印度 停止部分区域派送的国家:法国(详情请见链接)

FedEx

尚无特殊运输限制

日本邮政

整体情况  https://www.post.japanpost.jp/int/information/index_en.html  

在链接中查看 下述国家EMS和Airmail停止发货   https://www.post.japanpost.jp/int/information/2020/0401_02_01_en.pdf

在链接中查看 SAL全面停止 虽然现在SAL存在运输限制,对于发售日期为2020年10月之后的商品,您依然可以选择SAL作为运输方式下单。