BOOK

Zatsudan Ryoku Ga up Suru "Hitokoto" No Maho Shin No Omotenashi Ha "Kotoba No Tanemaki" Kara Umareru

Mizuhashi Fumi Noriko / Cho

1400yen
(1512yen Tax incl. in Japan)
Points You Earn 1% (14p)
Release Date April 2015
Availability In Stock at Supplier:Usually ships in 2-4 days
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Product Details

Catalog No.NEOBK-1794387
JAN/ISBN 9784827209280
Product Type BOOK
Pages 223

Books are basically written in Japanese except for bilingual books or ones indicated as not written only in Japanese.

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Description in Japanese

雑談力がアップする「ひと言」の魔法 真のおもてなしは「言葉の種まき」から生まれる / 水橋史希子/著

本書は著者が26年間、日本航空(JAL)の客室乗務員(チーフパーサー)として国際線、国内線の乗務をしてきた経験のなかで培った接客・応対・会話術をまとめた本です。マニュアル通りにいかない実践経験から会得したコミュニケーションのきっかけを作る実践方法「言葉の種まき」をわかりやすく解説します。「言葉の種まき」とは?ひと言を添えるだけで、相手との会話が驚くほど良好になるコミュニケーションの魔法です。あなたもその効果を実体験してみてください。

Translate Description

*As it is a machine translation, the result may not provide an accurate description. Please use it only as a reference. *Not available within the China mainland region.

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    Tracklisting

    1
    第1章 ひと手間の「言葉の種」が、人間関係を良好にする
    2
    第2章 「天気の話」にも大切な意味がある
    3
    第3章 「がんばってください!」はNGワード
    4
    第4章 言葉の種まきはチーム力を上げ、トラブルを防ぐ
    5
    第5章 あなたの印象度をワンランク上げるテクニック
    6
    第6章 事実はひとつ、解釈は無数

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