Once finalized (paid), orders containing Proxy Shopping (requested) item(s) CANNOT be modified, added to, canceled or refunded.
"Handling Fees" will be added to the disclosed "Item Price" at the checkout process, they are separately displayed as "Standard Fee" and "Service Fee" in Order Summary.
Payment method is limited to credit card or PayPal. Orders using other payment methods will be canceled. For more information on Payment.
Additional shipping fees (final payment) will be charged (if applicable) after accurate information regarding "Postage within Japan" and the "actual weight of item(s)" are acquired. You will receive an email informing the details. A refund for over-charged amount may also occur in some cases For more information on Fees.
Proxy Shopping (requested) item(s) are provided by a third party online retailers/sellers. Therefore, the price and availability are not guaranteed (even after placing an order). In case your request is not fulfilled due to a price increase or unavailability, the item in question will be automatically canceled and refunded. *CDJapan will not accept any responsibility for the cancellation.
For some listings, the supplier may need to back-order from the manufacturer, this may take up to a month. There is also a chance that it will not be available in the end. In which case, we will cancel the item and proceed to refund. During the wait time, cancellation requests are not accepted. *CDJapan will not accept any responsibility for the cancellation.
Orders containing any prohibited items will be automatically cancelled. *For more information on Rstricted Prohibited Items .
Points can be redeemed when purchasing an order containing Proxy Shopping item(s), however, reward points will NOT accumulate for the amount that is purchased using the Proxy Shopping service.
For further details regarding "Service Flow", "Payment and Fees", "Service Content" Please refer to About Proxy Shopping.
For a list of FAQ Please refer to Proxy Shopping Service FAQ.