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CDJapan offers seven different types of shipping methods listed below.

For shipping within Japan please go to the bottom of the page (Yamato Transport & Sagawa Express)

Shipping Method Average Delivery Time Max Weight Insurance
FedEx International Priority 2-3 days Up to 20kg Insured
FedEx International Economy 3-6 days Up to 20kg Insured
EMS 3-6 days Up to 20kg Insured
Registered Air Mail* 5-12 days Up to 2kg ** Insured
Air Mail* 5-12 days Up to 2kg ** Not Insured
Registered SAL Small Packet * 2-6 weeks Up to 2kg ** Insured
SAL Small Packet * 2-6 weeks Up to 2kg ** Not Insured
SAL Parcel Post 2-6 weeks Up to 20kg Insured

Please note that the average delivery times above are indicated for the purpose of comparison between different available shipping methods, and they are not guaranteed!

The actual delivery times vary widely from country to country, and they are affected by congestion as well as customs procedure. Delivery may be late in case you live in an island (for example, a delivery to Reunion island will go first to France) as well as a country without direct connection from Japan (for example a delivery to Bolivia may require first a stop in US).

Also delivery used to be done during work days (Monday to Friday) excepted in case of National Holidays!

*Airmail : Up to 8 weeks / SAL Small Packet : Up to 12 weeks. **Up to 5kg for printed matters
Max Dimensions: Width + Height + Depth = 90cm

FedEx International Priority

FedEx International Priority is the fastest shipping method that CDJapan offers. With FedEx International Priority, you can send packages across the world to over 220 countries and territories. Moreover, FedEx provides an online tracking service, so you can easily keep track of the package status any time at your finger tips. FedEx offers a top quality, reliable service and the rates available to CDJapan customers represent great value for money.

Tracking Number will become available when your order is shipped, and it will be included in the shipping confirmation email sent to you automatically. FedEx is not an available option in Russia, Philippines, and Brazil due to a lot of customs issues experienced by many of our customers.

Delivery cannot be made to a P.O. Box.
Delivery cannot be made to a US military base (APO or FPO).
*This shipping method is available for for bulky products such as anime action figures.

Important Notes About Customs Fees

In order to speed up the customs clearance, FedEx normally pays the customs fees upfront on your behalf, and then collect it from you when they deliver your package. If you refuse to accept the delivery of your order for any reason, they are not able to get reimbursed from your government for the amount they paid upfront, and these fees will be billed on us, along with the return postage. If that happens, the amount we will be able to reimburse you is: Item Price Subtotal - Customs Fees - Return Postage. Make sure to read about Customs Duties and Import VAT.

We will declare the value accurately as required to comply with all laws and regulations. This is to ensure that customers are able to receive their orders safely.

FedEx International Economy

FedEx International Economy is an economical shipping method suitable for less time-sensitive purchases. FedEx offers the same top quality, reliable service, as FedEx International Priority, but the rates are more economical.

Tracking Number will become available when your order is shipped, and it will be included in the shipping confirmation email sent to you automatically. FedEx International Economy is available only in these countries.

Delivery cannot be made to a P.O. Box.
Delivery cannot be made to a US military base (APO or FPO).
*This shipping method is available for for bulky products such as anime action figures.

Important Notes About Customs Fees

In order to speed up the customs clearance, FedEx normally pays the customs fees upfront on your behalf, and then collect it from you when they deliver your package. If you refuse to accept the delivery of your order for any reason, they are not able to get reimbursed from your government for the amount they paid upfront, and these fees will be billed on us, along with the return postage. If that happens, the amount we will be able to reimburse you is: Item Price Subtotal - Customs Fees - Return Postage. Make sure to read about Customs Duties and Import VAT.

We will declare the value accurately as required to comply with all laws and regulations. This is to ensure that customers are able to receive their orders safely.

EMS (Express Mail Service)

EMS (Express Mail Service) is the fasted service provided by post office, and it is available in many countries as listed in this page . In some countries, courier consigned by the post office may carry out the actual delivery. For example, they are delivered by Chronopost in France and by Parcel Force in the UK.

Tracking Number will become available when your order is shipped, and it will be included with the shipping confirmation email you receive automatically

Air Mail

Air Mail is a standard shipping method provided by post office, and it is available for sending packages all over the world. Do not include any kind of delivery confirmation and insurance! For figure/good products over 7000 yens, it's not available.

Registered Air Mail

We also offer registered service for customers who prefer more reliable delivery for an additional fee of 410yen. Limited insurance is included. Some countries provide full tracking information until the package reaches its final destination, while others are updated up to a certain point. See the tracking situation for your country from here . Average delivery time is same as regular Air Mail, but your signature will be required for delivery, offering more assurance.

Registered Air Mail Label Number will become available when your order is shipped, and it will be included with the shipping confirmation email you receive automatically.
Max Dimensions for Air Mail: Width + Height + Depth = 90cm Max Weight for Air Mail: 2Kg (5Kg for orders consisting only of printed matters, including books and calendars)
When we actually package your order and it exceeds the max dimensions or max weight for Air Mail, the shipping method will need to be changed to EMS or FedEx. If that happens, we will contact you by email for your approval before actually shipping your order and charge you for it. Some calendars are not rolled so we can't ship them through this method.

SAL (Surface Air Lift) Small Packet

SAL (Surface Air Lift) Small Packet is an economical shipping method provided by post office, available in many countries as listed in this page. For figure/good products over 7000 yens, it's not available. When we actually package your order and it exceeds the max dimensions or max weight for SAL, the shipping method will need to be changed to EMS or FedEx. If that happens, we will contact you by email for your approval before actually shipping your order and charge you for it. Some calendars are not rolled so we can't ship them through this method. Do not include any kind of delivery confirmation and insurance!

Registered SAL Small Packet

We also offer registered service for customers who prefer more reliable delivery for an additional fee of 410yen. Limited insurance is included.

However note that the tracking information may not update frequently for Registered SAL Small Packet! It depends of your country post service system. For a full tracking information, please use EMS shipping.

Most of the times there will be only two updates : one when entering customs office and the next when the package arrives to your address. Also some countries are still under a trial stage at Japan Post only providing partial tracking information such as up to the customs office. See the tracking situation for your country from here . Average delivery time is same as regular SAL Small Packet, but your signature will be required for delivery, offering more assurance.

Packages sent by SAL Small Packet are forwarded through a combination of air and surface to make the economic shipping charge possible. Post office forwards a SAL cargo once it is full. So, depending on the timing and situation, it may take a lot of extra time for the package to arrive.
Max Dimensions for SAL Small Packet : Width + Height + Depth = 90cm
Max Weight for SAL Small Packet: 2Kg (5Kg for orders consisting only of printed matters, including books and calendars)
When we actually package your order and it exceeds the max dimensions or max weigh for SAL Small Packet, the shipping method will need to be changed to EMS or FedEx. If that happens, we will contact you by email for your approval before actually shipping your order and charge you for it.

SAL Parcel Post

SAL Parcel Post is a suitable shipping method offered by the post office in many countries as listed in this page for sending large orders if you are not in a hurry enough to select EMS or FedEx. Unlike regular Air Mail and SAL Small Packet, there are no dimensional or weight restrictions. So, it is possible to send anything available at CDJapan using this shipping method. Also, online tracking is available for SAL Parcel Post and your signature will be required.

In summary, it is an alternative to EMS and FedEx, if you do not prefer them for cost reasons or for any other reason.

On the other hand, it is more expensive compared to Air Mail and SAL Small Packet. In terms of average delivery time and how the post office handles them, it is essentially the same as the Registered SAL. So, wherever Air Mail and SAL are available, this shipping method does not appear as an option. This shipping method appears as one of the shipping methods only when your order exceeds the dimensional or weight restrictions for Air Mail and SAL Small Packet.

Tracking

Tracking Number will become available when your order is shipped, and it will be included with the shipping confirmation email you receive automatically.

Shipping within Japan

We use Yamato Transport and Sagawa Express for sending packages domestically within Japan.

Actual shipping charge depends on prefecture destination and amount of your order.

Total of item price Yamato Transport Sagawa Express
Until 1,000yen From 443yen 432yen
Between 1,000 and 5,000yen From 443yen 432yen
Over 5,000yen From 443yen Free Shipping
Over 10,000yen Free Shipping Free Shipping

Yamato Transport Delivery Service Shipping Charges

Total of item price Hokkaido North Tohoku South Tohoku Kanto/Chubu/Kansai
Until 9,999yen 896yen 616yen 508yen 443yen
Over 10,000yen Free Shipping Free Shipping Free Shipping Free Shipping
Total of item price Chugoku Shikoku Kyushu/Okinawa
Until 9,999yen 508yen 616yen 616yen|1296yen
Over 10,000yen Free Shipping Free Shipping Free Shipping|Free Shipping

ATTENTION : Sagawa Express shipping method is not available for Okinawa prefecture.

You will be able to preview it after you "Proceed to Checkout" before you finish placing your order.

Average delivery time is 1-3 days, and your signature is required for delivery. Online tracking is included.

For delivery time (morning, 12AM-2PM, afternoon, or evening), the request has to be done by email (info@cdjapan.co.jp).

Late Delivery

See here for tips on late delivery.

Important Notification About Box Sizes

In 2016 postal services enforce restrictions on how large packages are allowed be for Air Mail and SAL, as a part of their efforts to control costs that affect postage. On the other hand, manufacturers of many products such as anime action figures do not necessarily take this into account. Because of this, some products prove to exceed size restrictions when they become available for shipment, because there is no packaging box in existence that would fit them perfectly. So, we investigated a large number of different products and their sizes statistically. Then we custom ordered packages boxes so that more products fit in them perfectly so that size restrictions are not exceeded as frequently as it used to be.

Important Notification About Dimensional Weight

Starting from January 23, 2012, dimensional weight applies when shipping charge is determined for orders including external bonus posters. It applies only to orders only when a poster is included. It no longer applies once posters are no longer available, and it definitely won't affect regular orders that do not include any poster to begin with.

When dimensional weight is applied, the shipping charge increases approximately in the range of 200yen and 300yen in most cases, but it varies widely depending on the shipping method, the country where the order is sent, as well as on how many items are included in the order.

CDJapan has always been happy to send first press bonus posters without charging customers anything extra for them, and we would like to continue to do so. However, as posters are included with an increasingly large number of new releases, we needed to make this modification to prevent customer costs in general to rise.

Normally, we use compact packaging materials when sending regular sized CDs and DVDs as pictured below.


package

However, to send a first press bonus poster together with the product, we must use a large box as pictured below.


package

Both the post office and FedEx determine their postage based on the total weight of the package. So, sending a poster affects the postage because large box weighs significantly more compared to regular packaging materials.

Additionally, FedEx applies dimensional weight for sending large packages, which adds significant amount of extra weight when they determine the shipping charge. So, dimensional weight results in greater amount increase with FedEx in most cases.