How We Take Care
In case there is a manufacturer's defect, we will send a replacement upon receiving the product back, if the product is still available.
If the item is no longer obtainable, we will process a full refund.
What to Do
Email our Returns Department in advance to receive an RMA number.
Refunds and replacements are not accepted if a product is returned to us without prior notice.
Please provide us with a photo of the damage and also the box we used to send. If a CD is skipping let us know the exact time on the disc where you encounter the condition.
Also remember to register your package as we will not be able to process a refund if it is lost on the way to our office. The return postage will be credited to your customer account in shopper points upon receiving the item back.