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How to Pay

First CDJapan Order

  1. Select Alipay in the "Payment Options" step during the checkout.
  2. You will be redirected to Alipay website after selecting all order options.

Your CDJapan order will be completed once your payment is confirmed. It may take up to 24 hours before the Alipay payment is completed. Until then, the status of your CDJapan order will be “pending”.

Repeating Customers

The "Payment Options" step will be bypassed for repeating customers. For your first time to select Alipay, proceed to "Order Summary" step, click on "Edit" button for "Payment Method" and then select Alipay.

Cancellation

To cancel your CDJapan order paid by Alipay, please contact us by email (info@cdjapan.co.jp) within 80 days after the order is placed, make sure to include your order number. If you're only canceling specific items included with your order, please include the catalog number.

Due to technical limitations, we are only able to offer a FULL refund to those who apply (email: info@cdjapan.co.jp) within 80 days after the order is placed. Requests of a partial refund and/or exceed the refund application period will be reimbursed ONLY by crediting Reward Points. Note that once a partial refund is requested, we will not be able to refund the rest of your order in means other than Reward Points.

Modification

Orders paid by Alipay cannot be modified (i.e. combining orders, moving items, shipping items separately, adding items).

Ship Future Releases as they are Released

"Ship future releases as they are released" option is not available when payment method is Alipay. Please place separate orders.

Important Notes

  • Your CDJapan order will be canceled in case your Alipay payment isn't completed.
  • While availability is updated every day, there may be unforeseen delays. Items may also prove to be unobtainable unexpectedly. In either case, you will receive an update automatically by email.
  • Shipping charge and the shipping method may be subject to an update, depending on the size and the weight of the order, in that case, we will let you know by email.

Customer Support (info@cdjapan.co.jp).