Change Shipping Method

Acceptable Orders

This change is possible only if the payment method of the order is Credit Card, IPMO, or Cash Payment, before the payment has been finalized.

What to Do

Contact us by email and let us know the order number, and the new shipping method you prefer.

Customer Support (info@cdjapan.co.jp)

Unacceptable Orders

If the payment method is PayPal or Alipay, you must cancel and re-order selecting the shipping method you prefer.

Change Payment Method

Credit Card to Credit Card

  1. Sign into your customer account to add the new credit card details.
  2. Contact us by email and let us know the order number and the last 4 digits of the credit card you'd like to use.

For security reasons, do not send your credit card number by email.

Credit Card to Paypal

This is only possible by cancelling your order and to re-order by Paypal.

  1. Cancel your order from your customer account, if possible.
    If not, send our customer support an email to cancel your order.
  2. Re-order by Paypal.

Any shopping points redeemed to your order will return to your account.

Paypal to Other Payment Method

It is not possible to modify the amount of any PayPal transaction that's already been finalized.

  1. Email our customer support an email to cancel your order.
  2. Once you confirm that the refund is processed, make a new order.

    IPMO or Cash to Credit Card

    Send our customer support an email to change your payment method.

Customer Support (info@cdjapan.co.jp)