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Privacy Policy

Recognizing and understanding the importance of your privacy, CDJapan (Neo Wing Co.) commits itself to protecting the security of your personal information with utmost care as detailed in this Privacy Policy. By using our website, you are accepting the terms and conditions of this Privacy Policy.

Personal Information

Personal information is defined in this Privacy Policy as any information, or any combination of information that can be used to identify an individual.

How We Collect Your Information

We collect and store your personal information you enter on our website, including your name, gender (optional), date of birth (optional), shipping address, billing address, phone number, email address, and credit card details. Some other information may be collected and stored automatically, including records and details of your orders, IP (Internet protocol) address, and URL (Uniform Resource Locator) of the website from which our website is linked. We may be affiliated with third-party companies for jointly providing certain types of services, and such companies may provide us with personal information, but it will not be without your prior consent. As of April 1, 2005, we do not collect personal information from any third party for services we provide at cdjapan.co.jp.

How We Use Your Information

Information we collect is used only and strictly for the purposes of providing our services, processing orders, and for providing customer support whenever it is needed. We may also use the information we collect to perform statistical analysis and to monitor online activities in order to improve the quality of our website and services.

Releasing Personal Information

We may release personal information in circumstances in which we reasonably believe it is appropriate for complying with law, or for protecting the rights, safety, and property of CDJapan (Neo Wing Co.), our users, or others. Also, we may share personal information with third-party companies as detailed in Sharing Personal Information With Third Parties. Otherwise, we do not release any personal information to others for any purpose or reason.

Sharing Personal Information With Third Parties

To make certain aspects of our services possible, third-party companies may work on our behalf to perform certain functions. Also, some companies may extend their own membership programs through us. We share personal information with such third parties only to an extent that allows them to perform their functions for us, or to extend their membership programs as detailed below. In each case, the third party involved is contractually obligated to protect the confidentiality and the security of the personal information we share, and they are also contractually prevented to use personal information we share for any other purpose.

Credit Card Companies

Credit card companies and their vendors process credit card payments. We share credit card details, and other personal information necessary, in some cases, for processing credit card payments.

Delivery Companies

Delivery companies deliver packages we ship. Also, delivery companies collect payments in case Cash on Delivery is selected as the payment method (available only for orders to be delivered within Japan). We only share personal information necessary for delivery and collection of payments.

Providers of Membership Programs

In affiliation with cdjapan.co.jp, providers of membership programs may extend their own membership programs through our website. We share personal information with such providers only to an extent necessary for the administration of the membership programs.

Protecting Your Personal Information

  • We implement a number of technological measures against unauthorized access and computer viruses to ensure loss, corruption, alteration, and theft of personal information are effectively prevented.
  • Your personal information is protected by your password.
  • We use a technology called SSL (Secure Socket Layer) to encrypt your personal information when you enter it on our website, and when you place your order. The technology effectively prevents theft and alteration of your personal information when it's transmitted over the Internet.


We store small pieces of information called Cookies on the hard drive of your computer. Cookies enable our system to recognize your browser each time you visit our website, and make it possible for items to be stored in your shopping cart. By changing the settings of your browser, you can choose to disable it from accepting Cookies. However, disabling Cookies makes certain features of our website, such as placing orders, unavailable.

Your Rights

We acknowledge your rights to disclose, make changes to, discontinue the use of, and delete your own personal information we have collected, and when demanded or requested, we respond without objection, as soon as possible. Also, you can view and make changes to your information by signing into Customer Account.If you have any questions or suggestions, please contact us by email: info-pro@neowing.co.jp

Frameworks for Enforcement

  • We assign CPO(Chief Privacy Officer) to enforce effective protection of the security of personal information.
  • Through training of the employees, as well as board members, we enforce strict handling and management of personal information in appropriate manners.

Compliance Program

CDJapan (Neo Wing Co.) complies with all applicable laws and regulations of Japan pertaining to the protection of personal information and continues to review and make efforts to improve its compliance program, including this Privacy Policy.

Privacy Protection for EEA Users (Updated: May 5, 2018 )

For users receiving orders in the EEA (European Economic Area), that is, the EU (European Union) countries, Iceland, Liechtenstein and Norway, please be advised of the following additional terms.

Your user data are being transferred and kept on a server located in JAPAN, managed and maintained by CDJapan (Neowing Corporation). Although the Council of Europe has not yet approved the Japanese data protection standard, CDJapan (Neowing Corporation) will manage and use these data appropriately and in a responsible way.

CDJapan does not intend to collect and or exchange personal information of underaged individuals. Any personal information regarding a person under the age of 13 received without the permission from a legal guardian is to be removed from our server immediately at the time of discovery.

Upon request, the user may access, modify and delete the data submitted, please contact us at info@cdjapan.co.jp for further information. After agreeing to this policy, the user retains the right to terminate the agreement (see the 'Termination' section below) at will, and to report any mishandling of personal data by CDJapan (Neowing Corporation) to the relevant EEA authority.


Termination of this agreement implies the COMPLETE removal of its correlated user account and the information contained within. Similarly, the removal of a user account*, would also terminate the agreement between CDJapan (Neowing Corporation) and its respective user.
*For security purposes, CDJapan reserves the right to remove malicious accounts at its own discretion.

Established: April 1, 2005 Last Updated: May 5, 2018 Fumio Katagiri President, Neo Wing Co.