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Privacy Policy

Recognizing and understanding the importance of your privacy,  Neowing Corporation commits itself to protecting the security of your personal information with utmost care as detailed in this Privacy Policy. By using our service, you are accepting the terms and conditions of this Privacy Policy.

Personal Information

Personal information is defined in this Privacy Policy as any information, or any combination of information that can be used to identify an individual.

How We Collect Your Information

We collect and store your personal information you register in your account, including your name, gender (optional), date of birth (optional), shipping address, billing address, phone number, email address, and credit card details (not required). Some other information may be collected and stored automatically, including records and details of your orders, IP (Internet protocol) address, and URL (Uniform Resource Locator) of the website from which our website is linked. We may be affiliated with third-party companies for jointly providing certain types of services, and such companies may provide us with personal information, but it will not be without your prior consent. As of November 1, 2012, we do not collect personal information from any third party for services we offer.

How We Use Your Information

Information we collect is used only and strictly for the purposes of offering our services, processing purchases, and for providing customer support whenever it is needed. We may also use the information we collect to perform statistical analysis and to monitor online activities in order to improve the quality of our services.

Releasing Personal Information

We may release personal information in circumstances in which we reasonably believe it is appropriate for complying with law, or for protecting the rights, safety, and property of Neowing Corporation, our users, or others. Also, we may share personal information with third-party companies as detailed in Sharing Personal Information With Third Parties. Otherwise, we do not release any personal information to others for any purpose or reason.

Sharing Personal Information With Third Parties

To make certain aspects of our services possible, third-party companies may work on our behalf to perform certain functions. We share personal information with such third parties only to an extent that allows them to perform their functions for us, or to extend their membership programs as detailed below. In each case, the third party involved is contractually obligated to protect the confidentiality and the security of the personal information we share, and they are also contractually prevented to use personal information we share for any other purpose.

Credit Card Companies

Credit card companies and their vendors process credit card payments. We share credit card details, and other personal information necessary, in some cases, for processing credit card payments.

Delivery Companies

Delivery companies deliver packages we ship, so we must share with them your shipping address and the phone number which are required for delivery. Also, delivery companies collect payments in case Cash on Delivery is selected as the payment method (available only for orders to be delivered within Japan). We only share personal information necessary for delivery and collection of payments.

Protecting Your Personal Information

  • We implement a number of technological measures against unauthorized access and computer viruses to ensure loss, corruption, alteration, and theft of personal information are effectively prevented.
  • Your personal information is protected by your password that you create.
  • We use a technology called SSL (Secure Socket Layer) to encrypt your personal information when you enter it on our website, and when you place your order. The technology effectively prevents theft and alteration of your personal information when it's transmitted over the Internet.


We store small pieces of information called Cookies on your browser. Cookies enable our system to recognize your browser each time you use our service. By changing the settings of your browser, you can choose to disable it from accepting Cookies. However, disabling Cookies makes certain features of our website, such as placing orders, unavailable.

Your Rights

We acknowledge your rights to disclose, make changes to, discontinue the use of, and delete your own personal information we have collected, and when demanded or requested, we respond without objection, as soon as possible. Also, you can view and make changes to your information by signing into Customer Account. If you have any question, you may also contact us by email: info-pro@neowing.co.jp

Frameworks for Enforcement

  • We assign CPO(Chief Privacy Officer) to enforce effective protection of the security of personal information.
  • Through training of the employees, as well as board members, we enforce strict handling and management of personal information in appropriate manners.

Compliance Program

Neowing Corporation complies with all applicable laws and regulations of Japan pertaining to the protection of personal information and continues to review and make efforts to improve its compliance program, including this Privacy Policy.

Established: April 1, 2005

Fumio Katagiri

President, Neowing Corporation