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Cheaper price than regular books. Find here reasons to use CDJapan eBooks!
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  2. Application Help

FAQ

About App

The ebooks I purchased are gone from my [Bookshelf] (or [List]) after updating the app.

Please check your [Archived Books].
You can put the ebooks in [Archived Books] back to [List] by the following steps
1. Go to [Settings] > [My Account].
2. Open [View Archived Books].
3. Select the ebooks that you wish to put back in your [List].
4. Tap [Retrieve from Archive] at the bottom of the page.

What is [Archived Books]?

You can place ebooks you wish to delete in [Archived Books]. Those ebooks placed in [Archived Books] cannot be restored even if you [Re-create book list]. Also, if you are using multiple devices and have deleted an ebook from one of the devices, the ebook will be placed in [Archived Books] in rest of the devices as well.

You can restore the ebooks you placed in [Archived Book] to your [List] by the following steps:
1. Go to [Settings] > [My Account].
2. Open [View Archived Books].
3. Select the ebooks that you wish to put back in your [List].
4. Tap [Retrieve from Archive] at the bottom of the page.

Can I download multiple ebooks in a batch?

You can download multiple ebooks at once by the following steps:
1. Go to [List].
2. Tap [Edit] at the right top of the screen.
3. Select the ebooks that you want to download.
4. Tap [Download] at the bottom of the page and download will begin.

I can't find the ebooks that I purchased. How can I download the ebooks that I purchased?

All the ebooks you have purchased are in [List]. Tap [List] at the bottom part of the screen and tap [Download] next the ebooks that you wish to download.

The ebooks I purchased are not displayed in [List].

Please start the app, go to [Settings], and tap [Re-create book list].

How can I place the books I purchased to my [Bookshelf]?

There are two ways to place your ebooks on [Bookshelf].
1. Select the [Bookshelf] you want to place the ebook when you download the ebook from [List].
2. Tap [Add a book] on the right top of each [Bookshelf] page and select the ebook you wish to add to the [Bookshelf].

How can I change the name and design of my [Bookshelf]?

Tap [Edit] on [Bookshelf] page, and tap [Edit Name].

eBooks FAQ

How do I read eBooks at CDJapan?

Create a CDJapan Customer Account (free of any charge) and download and install Application on your device.

How many times is it possible to download eBooks I've purchased onto my device?

It will be possible to download them anytime, as many times as possible. However, some products may be available for download only for a limited period of time. In that case, it will be mentioned in the product details page.

Is is possible to read eBooks available at CDJapan on another eBook reader that I already have?

No, it won't be possible. This is because all eBooks available at CDJapan are encrypted with DRM (Digital Rights Management) to protect copy rights, and the Neowing eBook Reader is the only reader permitted.

Do I have to be connected to the Internet in order to read eBooks?

After you download them onto your device, you can read them without having to be connected to the Internet.

So, is it possible to read my eBooks on more than one device?

[CDJapan eBook Reader] can be used on maximum of 7 devices at a time.

I have registered my account on the maximum number of devices (7 devices). How can I deregister my account from a device?

You can deregister your account from a device by yourself only once. From the second time, please contact our customer service by email.

I'm going to get a new device. Can I synch my ebooks to the new device?

As long as you use the same account, you can download the ebooks on multiple devices (up to 7 devices).
To synch [Bookshelf] on a new device, go to [Save bookshelf] from [Settings] on the original device, then go to [Restore bookshelf] from [Settings] on the new device.

I have deleted my account at CDJapan. Can I still read the ebooks I purchased?

Once you delete your account at CDJapan, you will no longer be able to view the ebooks you downloaded.

Payment Methods

What payment methods do you accept?

We accept credit cards (VISA, MasterCard, American Express, Diners, and JCB), and PayPal. It is also possible to pay for eBooks with CDJapan Coin.

What's CDJapan Coin?

CDJapan Coin is a prepaid online coin equivalent in value to Japanese yen, that may be used to purchase eBooks available at CDJapan.

Extra coins are offered for a purchase of over 1,000 coins. So, if you plan to read eBooks regularly, we recommend CDJapan Coin to save!

What's Frequent Shopper Points?

As a part of the CDJapan Rewards, we credit your customer account with points that you may redeem when you place your order again later. You save the same amount from your purchase as the amount of points you redeem. Each point is worth 1 Japanese yen for purchasing at CDJapan.

Is it possible to redeem Frequent Shopper Points when purchasing eBooks?

Yes, it is. Proceed to checkout and until you are on the [Order Summary] page. There, click on the [Edit] button next to where it says "Redeem Points."

Do I earn Frequent Shopper Points by purchasing eBooks?

Yes, the Frequent Shopper Points are offered for the majority of eBooks. Please refer to the product page to view the actual amount offered on each eBook.